topic Re: Reset in Get Support

Reset

wei9zou — Thu, 31 Mar 2022 20:49:05 GMT

Security question forgotten, locked out

Re: Reset

esjliv — Thu, 31 Mar 2022 20:51:02 GMT

@wei9zou - you forgot your password and security questions to reset it, you will need CSA's help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Reset

Meow — Thu, 31 Mar 2022 20:51:15 GMT

Send a private message to the CSA - agent by clicking Here.

Re: Reset

JL9 — Thu, 31 Mar 2022 22:22:08 GMT

Only real option is CSA and quicker too then trying to figure out your security question or password with guesees bc too many will permanently lock if and you will have to deal with them anyways