topic No mobile data service notification in Get Support

No mobile data service notification

BrrMcGrr — Thu, 31 Mar 2022 20:39:07 GMT

I'm getting an alert of data temporary turned off by operator. Is there service issues or upgrades being done on the Fraser Valley towers?

Re: No mobile data service notification

ksalsaberry — Thu, 31 Mar 2022 20:40:50 GMT

I haven't been able to find any info that would answer why this is happening but I have the exact same issue with my phone right now. Nothing on my account says I am out and I can't find any updates that would show any problems with the networks.

Re: No mobile data service notification

Meow — Thu, 31 Mar 2022 20:53:01 GMT

SERVICE OUTAGE: https://www.telus.com/en/nt/outages?linktype=ge-footer

But I doubt they will post short lived outages or those they think they can resolve within few hours.

Re: No mobile data service notification

darlicious — Thu, 31 Mar 2022 20:55:45 GMT

@BrrMcGrr

My data service is unaffected in Vancouver and so far there are no service outages being reported in the Fraser valley.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: No mobile data service notification

esjliv — Thu, 31 Mar 2022 20:57:07 GMT

@BrrMcGrr @ksalsaberry

Occasionally toggle into and out of airplane mode. Perhaps remove and reinsert your SIM.

https://istheservicedowncanada.com/status/telus/map

There are areas lighting up, hopefully it will not be too long.

Re: No mobile data service notification

JL9 — Thu, 31 Mar 2022 22:34:18 GMT

This has been happening to quite a few recently, are all of you out West?