topic Help sign up error by tech in Get Support

Help sign up error by tech

sandokhancleare — Fri, 01 Apr 2022 08:09:26 GMT

Hey I recently signed up with you guys but the tech at the store made a error when creating my account and forgot to put the my bonus 2gb promotion code in. He called public mobile and they said that you folks can fix it with no problem. I just would have to come here . Please help me

Re: Help sign up error by tech

softech — Thu, 31 Mar 2022 16:20:50 GMT

@sandokhancleare PM supports usually are very understanding and likely can apply it back for you (if the promo is good for in store activation as well) Open a ticket with PM and ask:

1 . If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2 . If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Help sign up error by tech

BeachNBeer — Thu, 31 Mar 2022 16:19:40 GMT

@sandokhancleare

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Help sign up error by tech

JL9 — Thu, 31 Mar 2022 17:01:16 GMT

They are really understanding for the most part when it comes to these situations and have it applied it manually many times in the past. Just follow the steps already laid out for you in this thread and they should be able to do the same as long as the promo you are looking for qualifies.