https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805821#M537793 <P>Usually you initiate porting request at PM site and then keep old SIM in your phone to receive authorization from previous provider. Then you reply Yes to their SMS.</P><P>It could be that with recent issues with delayed SMS your porting SMS is delayed too.</P><P>I would keep old SIM in a phone for a little bit longer.</P> Thu, 31 Mar 2022 14:45:47 GMT Yummy 2022-03-31T14:45:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805819#M537791 <P>Hi, How do I request a new port over for my phone number from Freedom to Public?&nbsp; I forgot to keep my old sim in to complete it and it's been over the 90 minutes.&nbsp; I cannot receive incoming calls now.&nbsp; Thanks.</P> Thu, 31 Mar 2022 14:40:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805819#M537791 Freefromfreedom 2022-03-31T14:40:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805821#M537793 <P>Usually you initiate porting request at PM site and then keep old SIM in your phone to receive authorization from previous provider. Then you reply Yes to their SMS.</P><P>It could be that with recent issues with delayed SMS your porting SMS is delayed too.</P><P>I would keep old SIM in a phone for a little bit longer.</P> Thu, 31 Mar 2022 14:45:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805821#M537793 Yummy 2022-03-31T14:45:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805823#M537795 <P>Send a message to Public Mobile CSA and request number port from previous network. Provide them with IMEI number on your phone.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Thu, 31 Mar 2022 14:54:23 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805823#M537795 hairbag1 2022-03-31T14:54:23Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805832#M537803 <P>reinitiate the porting text over from Freedom, you can contact Freedom's customer service as well and see if they can resend for you. Is the account still active?</P> Thu, 31 Mar 2022 15:11:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805832#M537803 JL9 2022-03-31T15:11:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805839#M537807 <P>I am confused a little bit. Two posts have conflicting advice and I would like to know Correct answer for future reference.</P><P>If somebody is porting to PM and SMS is missed from old provider, WHO has to be contacted to resend SMS?</P><P>PM or Old provider?</P> Thu, 31 Mar 2022 15:43:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805839#M537807 Yummy 2022-03-31T15:43:26Z https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805840#M537808 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/182861">@Yummy</a>&nbsp;if they are porting into PM, they have to call PM porting team to retrigger the process, which will re-initiate the sms on the old provider.&nbsp; Basically PM system reaches out to the old provider to get the number,&nbsp; old provider sees the request and send sms for authorization&nbsp;</P> Thu, 31 Mar 2022 15:49:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-Account-Number-Porting-Over-90-Minutes/m-p/805840#M537808 softech 2022-03-31T15:49:41Z