topic Re: Easyfone a1 MMS not working in Get Support

Easyfone a1 MMS not working

EZF_guy — Thu, 31 Mar 2022 12:43:53 GMT

Hi There,

I just purchased an Easyfone Prime a1 with a Public Mobile plan... Here's what's going on...

SMS working

Web-browser working

MMS not working... can't send or receive picture messages

Here are my network settings

Username: Blank

Password: Blank

Access point: sp.mb.com

Gateway: 74.49.0.18

Port: 80

Rename: Public mobile

DNS: 009.009.009.009

Network Type: HTTP

Does anybody know how to fix this?

Re: Easyfone a1 MMS not working

Spudster — Thu, 31 Mar 2022 12:53:31 GMT

@EZF_guy

Ensure data is toggled on.

Try manually switch into 3G Network.

Also make sure any RCS services, (such as Android chat or iMessage) is disabled.

EDIT: @EZF_guy Also try removing the SIM card, then reinserting it. If none of this helps, contact support staff as they may be able to reprovision the SIM:

There are 2 ways to reach customer support agents:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Easyfone a1 MMS not working

Dunkman — Thu, 31 Mar 2022 13:00:55 GMT

@EZF_guy

Maybe try rebooting your phone. Network reset of phone.

This phone does not seem to have 4G bands, only the necessary 3G bands.

Check the APN Settings of the phone.

One correct version:

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,mms,agps,supl,fota,hipri

APN protocol: IPv4

APN roaming protocol: IPv4

Bearer: Unspecified

MVNO type: GID

MVNO value: 4D4F

Re: Easyfone a1 MMS not working

softech — Thu, 31 Mar 2022 13:03:55 GMT

@EZF_guy this is a flip phone and should works on PM without issue

check the knowledge from previous post

https://productioncommunity.publicmobile.ca/t5/Get-Support/APN-settings-for-Easyfone-Prime-A1/td-p/476106

Re: Easyfone a1 MMS not working

Yummy — Thu, 31 Mar 2022 13:08:40 GMT

For MMS to work DATA has to be ON even though data will not be used.

Re: Easyfone a1 MMS not working

JL9 — Thu, 31 Mar 2022 15:13:49 GMT

was data turned off? I am assuming that fixed your issue?

Re: Easyfone a1 MMS not working

EZF_guy — Wed, 20 Apr 2022 23:18:47 GMT

Hi, thank you, it worked.

I chatted with the chat bot and it gave me the instructions to set up the APN.

I had previously neglected to set the homepage to the aliasredirect site given. Including that in the settings makes it work!

Thanks!

Re: Easyfone a1 MMS not working

EZF_guy — Wed, 20 Apr 2022 23:19:13 GMT

Thank you. Works now!