topic Re: data not working no LTE no 3G in Get Support

data not working no LTE no 3G

shixiao2 — Tue, 04 Jan 2022 19:24:36 GMT

hi my mom's phone suddenly no more data, why is this happening?

Re: data not working no LTE no 3G

Nsk143 — Wed, 26 Jul 2017 18:22:02 GMT

Login to your self serve and check maybe already used up all aloted data.
If data still available then try rebooting device. Also try removing sim and reinstall and reboot your phone.
If that's doesn't help try sim on a different phone to see if if its phone issue or service
If it's phone then try resetting the phone. And if its service then contact mod
Send your email address
Phone number
SIM number
Explanation of issues

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Hopefully they will get back to you soon. Thx

Re: data not working no LTE no 3G

Luddite — Wed, 26 Jul 2017 18:53:18 GMT

If there is nothing showing under Add-ons in your account, data has been completely consumed.

Re: data not working no LTE no 3G

imm1304 — Wed, 26 Jul 2017 18:52:46 GMT

Check selfserve Overview page to verify. Its possible that she ran out of data allowance included in her plan. When is the next plan renewal date?

Re: data not working no LTE no 3G

shixiao2 — Wed, 26 Jul 2017 22:52:17 GMT

she only used 200bm something......

Re: data not working no LTE no 3G

srlawren — Thu, 27 Jul 2017 00:44:43 GMT

@shixiao2 have you rebooted recently? that often helps odd and sudden issues like this.

Also: verify that she hasn't accidentally turned off mobile data on the phone.