topic Re: Promotion in Get Support

Promotion

helenli — Wed, 30 Mar 2022 19:48:16 GMT

Hello,

I had, not long ago, joined Public Mobile. A day or two after I had signed in, I realized there was a promotion of "2 GB for 12 months". My daughter, who signed a few days later than me, managed to obtain this promotion. This promotion is still ongoing. I want to know if there is any way I could obtain this promotion too. I think that it is quite unfair to me because I only signed a few days before my daughter, plus the fact that this particular promotion is still available to new users. If there is no way, I might consider either cancelling my plan and joining back, or thinking of other options outside of Public Mobile.

I hope you can understand, and to whoever is going to reply, thank you for your time.

Re: Promotion

hairbag1 — Wed, 30 Mar 2022 18:00:03 GMT

You can certainly ask a CSA to apply the promotion to your account...but don't be upset if your request is denied. Others will be asking "me too please".

ed...top of page, click Get Help / Chat with Simon to start that process.

Re: Promotion

Meow — Wed, 30 Mar 2022 18:00:04 GMT

Over here you will get answer from customers like yourself. No PM staff here...

You can always contact agent directly and present your case:

Send a private message to the CSA - agent by clicking Here

In many cases agents were sympathetic and applied promo/bonus codes. It does not hurt to try so send them a note right away. PM got 2 new customers so they could grant you your wish.

Re: Promotion

helenli — Wed, 30 Mar 2022 18:03:34 GMT

Thank you!

Re: Promotion

helenli — Wed, 30 Mar 2022 18:04:17 GMT

Thanks!

Re: Promotion

BorisDoris — Wed, 30 Mar 2022 18:05:28 GMT

@hairbag1 wrote:
ed...top of page, click Get Help / Chat with Simon to start that process.

Tell me, honestly, when was last time you use this chat bot and created ticket???

I tried ticket many times and NEVER works.

Re: Promotion

hairbag1 — Wed, 30 Mar 2022 18:10:37 GMT

@BorisDoris wrote:
@hairbag1 wrote:
ed...top of page, click Get Help / Chat with Simon to start that process.
Tell me, honestly, when was last time you use this chat bot and created ticket???
I tried ticket many times and NEVER works.

No doubt about it...Chat with Simon isn't very intuitive. Unfortunately...that's the process that PM has asked to start your queries with. I've had some success using it...but it's not as Simple as Simon says.

Re: Promotion

JL9 — Wed, 30 Mar 2022 19:04:03 GMT

What plan do you have? There are various bonus data promos going on currently.

Re: Promotion

hTideGnow — Wed, 30 Mar 2022 18:54:37 GMT

HI @helenli if you join not too long ago, like within 2 weeks and if you missed the promotion by just couple days or you just forgot to enter the code while the promotion was still on, don't hesitate to ask. PM Support are usually very nice and they might help

Re: Promotion

BKNS27 — Wed, 30 Mar 2022 18:56:51 GMT

@helenli

The CS_Agent are very accommodating so explain what happened. They can be reach by private messaging (envelope icon) on top of this Community page.

The 2gb for 12 months only applies to $25 or higher plans and does not apply to $15/month plan.

Re: Promotion

helenli — Wed, 30 Mar 2022 23:19:44 GMT

I was talking about the extra 2GB given for a period of 12 months. I really appreciate your curiosity and worry, but I have managed to contact an agent! Thank you for the reply.

Re: Promotion

esjliv — Thu, 31 Mar 2022 00:58:25 GMT

@BorisDoris wrote:
@hairbag1 wrote:
ed...top of page, click Get Help / Chat with Simon to start that process.
Tell me, honestly, when was last time you use this chat bot and created ticket???
I tried ticket many times and NEVER works.

@BorisDoris , when was the last time you tried?

Seems to have worked like a charm last I submitted, this would have been in the month of March.