topic Re: reactivating my plan in Get Support

reactivating my plan

mehri — Wed, 30 Mar 2022 15:38:22 GMT

My plan is suspended due to insufficient fund in my balance .I am trying to reactivate my plan by paying the amount due, but the money transaction is not working and gets rejected. Any suggestion? Thank Mehri

Re: reactivating my plan

softech — Wed, 30 Mar 2022 15:40:38 GMT

@mehri Try to use "Other (Enter the desired payment amount)" option instead and manually enter the plan amount. This could work.

Once payment is completed, logoff and reboot the phone

Re: reactivating my plan

Meow — Wed, 30 Mar 2022 15:43:13 GMT

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: reactivating my plan

JL9 — Wed, 30 Mar 2022 17:18:34 GMT

How long has it been suspended for?

Re: reactivating my plan

mehri — Thu, 31 Mar 2022 13:08:18 GMT

around two months