topic Re: Cancel account in Get Support

Cancel account

DFray — Wed, 30 Mar 2022 14:25:07 GMT

How do I cancel my account

Re: Cancel account

Dunkman — Wed, 30 Mar 2022 14:28:17 GMT

You can cancel your account by removing autopay and not paying your due date. When you miss your next payment date, your account will be in suspended state. Once your account is suspending over 90 days, your account will be permanently closed and phone number lost.

Re: Cancel account

Meow — Wed, 30 Mar 2022 14:43:39 GMT

- Disable autopay. Your account will be suspended due to no payment at your next renewal date. 90 days after suspension, your account will be cancelled. You have 90 days to change your mind by paying and reactivate your account.

- Remove credit card from your self-serving account.

- PORTing your number to other provider cancels your PM account immediately.

Re: Cancel account

JL9 — Wed, 30 Mar 2022 14:48:05 GMT

There is no cancel button or speaking with an agent to cancel. If you follow the various options mentioned in this thread that will, for all intents and purposes, cancel your account.

Re: Cancel account

DFray — Wed, 30 Mar 2022 14:52:58 GMT

can you direct me to where autopay is please?

Re: Cancel account

hairbag1 — Wed, 30 Mar 2022 15:04:23 GMT

ed...Click Automatic Payment / Remove Autopay.

Re: Cancel account

hairbag1 — Wed, 30 Mar 2022 14:57:58 GMT

If you hope to port your current PM phone number to a new provider...your PM account has to be ACTIVE until successfully ported away. Once you port away...your PM account will be closed out automatically. Make sure to port out before your PM account is Suspended.

Re: Cancel account

Meow — Wed, 30 Mar 2022 15:05:47 GMT

@DFray wrote:
can you direct me to where autopay is please?

Click on Automatic Payments, then

Re: Cancel account

esjliv — Thu, 31 Mar 2022 02:17:39 GMT

@DFray wrote:
can you direct me to where autopay is please?

@DFray - you can also call 611 from your Public Mobile device or 1-855-478-2542 from another line to cancel autopay.

But, if you can log into self serve and remove your credit card info. that would probably the best route.