topic Re: not receving calls in Get Support

not receving calls

Jazmon — Wed, 30 Mar 2022 04:57:00 GMT

Im also having issues receiving calls or texts. tried literally everything. i did send in a message in too. Help!

Re: not receving calls

BKNS27 — Wed, 30 Mar 2022 05:03:44 GMT

If you are in the BC or Alta area, there was a Telus outage that affected receiving text and calls goes to voicemail but you can send text and make calls.

Try powering down your phone then remove SIM tray for 2 minutes then slide tray back then power on the phone to see if that helps.

If it doesn't, contact a CS_Agent to reset your SIM network.

Re: not receving calls

darlicious — Wed, 30 Mar 2022 05:13:59 GMT

@Jazmon

Preferably if you have another phone to put your SIM card in and power up. Then remove it and put it back in your phone and reboot. This should solve your issue.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: not receving calls

esjliv — Wed, 30 Mar 2022 10:41:46 GMT

@Jazmon wrote:
Im also having issues receiving calls or texts. tried literally everything. i did send in a message in too. Help!

@Jazmon - what are all the fixes you tried?

Does toggling into and out of airplane mode help at all?

You may also try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

You may also try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

When you said you sent in a message, do you mean submit a ticket with CSA by methodss found here - https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: not receving calls

Jazmon — Wed, 30 Mar 2022 13:44:31 GMT

I have tried restarting my phone and taking out the sim card. I tried the airplane mode and just tried resetting like you said and still nothing unfortunately. And yeah I sent in a message they haven't helped yet though

Re: not receving calls

softech — Wed, 30 Mar 2022 14:04:49 GMT

@Jazmon do you have another phone around you can put your PM SIM there emperor to test? This could trigger a reprovisioning of your SIM/Account and that could resolve your issue. Yes, if you don't have another phone around to do this, then please wait for PM support assistance. Check your Community inbox, they reply there