topic pin in Get Support

Kmlhns — Wed, 30 Mar 2022 03:41:46 GMT

how to know or find account pin?

Re: pin

JL9 — Wed, 30 Mar 2022 03:46:32 GMT

If you can't remember it you can retrieve it by answering some personal info questions.

Re: pin

JL9 — Wed, 30 Mar 2022 03:48:44 GMT

Sorry you can open a ticket/connect with an agent to do this click on the bubble in the bottom right or a few other direct links you will find on here as well.

Re: pin

Kmlhns — Wed, 30 Mar 2022 03:50:10 GMT

HOW TO CHNGE PIN?

Re: pin

dust2dust — Wed, 30 Mar 2022 03:53:06 GMT

You might find the pin you created or were given in your texts or even on your sim. It's from 611. Only the support people can change it.

Re: pin

JL9 — Wed, 30 Mar 2022 03:53:50 GMT

You can't change your PIN yourself through self serve in your account, you need to do that with a PM Agent.

Re: pin

darlicious — Wed, 30 Mar 2022 03:54:01 GMT

@Kmlhns

You chose your 4 digit account pin # at activation. Pm usually texts it to you from 611 after activation. You can also check for it in your settings under SIM card text messages.

Otherwise you can reset your 4 digit account pin # by contacting customer support. They cannot tell you what you chose as your 4 digit account pin #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: pin

BeachNBeer — Wed, 30 Mar 2022 15:18:08 GMT

@Kmlhns If you want to change your pin only support can do that for you.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address, any info you can to validate your account to speed up authentication process.

Re: pin

esjliv — Wed, 30 Mar 2022 10:48:17 GMT

@darlicious @BeachNBeer - OP does not know the 4-digit PIN, so why include it in your instructions when private messaging CSA?

CSA will ask you what they need to know to verify your account. Adding these details may not be as helpful as you think.

Re: pin

BeachNBeer — Wed, 30 Mar 2022 15:17:01 GMT

@esjliv thanks forgot to remove that portion on the standard general template on how to reach support. I'll edit it out now.

Re: pin

darlicious — Wed, 30 Mar 2022 20:05:52 GMT

@esjliv

Just to keep you busy and your post count up.....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.