Voice messages

boyespamela — Wed, 30 Mar 2022 03:06:01 GMT

voice messages are being left, but when I go to retrieve messages, it says not messages. Started 2-3 weeks ago.

Re: Voice messages

JL9 — Wed, 30 Mar 2022 03:50:07 GMT

This was brought up by another PM customer. I just checked mine this evening and it seems to be working properly. Probably best to connect with an agent to see if they can find the source of your issue.

Re: Voice messages

esjliv — Wed, 30 Mar 2022 11:21:46 GMT

@boyespamela -

1 - Restart your phone, does that help?

2 - You may also try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

3 - Delete your voicemail contact from your contact app on your phone and readd it.

Here is a list of the voicemail access numbers. You may wish to add the number that is local to you:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

Voicemail article for review: https://www.publicmobile.ca/en/ns/get-help/articles/set-up-voicemail

If required, two ways to reach CSA here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

topic Voice messages in Get Support

Voice messages

Re: Voice messages

Re: Voice messages