topic Re: Order 287852 in Get Support

Order

Sarahwon616 — Thu, 31 Mar 2022 18:31:55 GMT

Hi, I received the email, it said Order is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

Re: Order 287852

Spudster — Wed, 30 Mar 2022 01:55:25 GMT

It's only been a week, @Sarahwon616

Give it another week.

Re: Order 287852

Sarahwon616 — Wed, 30 Mar 2022 01:57:47 GMT

It says just need 3-7 business days

Re: Order 287852

BKNS27 — Wed, 30 Mar 2022 02:51:42 GMT

@Sarahwon616

Please remove the order number as this is a public Community forum.

PM will ship your order within 3-7 days depending on their work load.

Expect your order to arrive in 2-3 weeks... this is up to Canada Post service.

If you are in a rush, you can order a PM SIM on sale for $1.99 from Canadian Cell Supplies online with free shipping or pickup in the Mississauga area.

Re: Order 287852

JL9 — Wed, 30 Mar 2022 03:04:15 GMT

CCS is much quicker of if you need it immediately and can't wait any longer you can go to several locations and buy one in person, their is a map on the website to show you locations near you. Then you can get a credit for the other sim once you connect with an agent.

Re: Order 287852

esjliv — Wed, 30 Mar 2022 11:25:28 GMT

@Sarahwon616 wrote:
Hi, I received the email, it said Order 287852 is on the way on Mar.21, but today is Mar.29, I still don't receive the SIM card, and it didn't give me the tracking number.

@Sarahwon616 - If take more than 10 business submit a ticket with CSA to check the status.

Two was to reach CSA here: https://www.publicmobile.ca/en/ns/get-help/articles/contact-an-agent