topic Locked out in Get Support

Locked out

Myphone2022 — Wed, 30 Mar 2022 01:00:19 GMT

Used the right user name and password locked out says to contact us but that would not work either

Re: Locked out

Spudster — Wed, 30 Mar 2022 01:02:25 GMT

@Myphone2022

Did you try the "Forgot Password" function?

Sometimes waiting 30 minutes for the lock-out to be removed may help.

If you did, and can't get further, contact the CSA's.

Customer Support Agents can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Locked out

esjliv — Wed, 30 Mar 2022 01:03:18 GMT

@Myphone2022 - if you had too many failed attempts to log into self serve, wait 15+ minutes to try again.

When you do try again, open a tab in incognito mode, or try a different browser.

Then use the Forgot your password option if you do not know your password.

OR, have you ever created an account before? IF not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Locked out

BKNS27 — Wed, 30 Mar 2022 01:14:11 GMT

@Myphone2022

You will be locked out if you tried to login too many times.

Try login to your account in about 1 hour then clear cache, cookies and go incognito. Enter your email address then click on Forgot Password and answer your security question.

If all fails, contact a CS_Agent from this Community page by private messaging or Chat button.