topic Re: It seems that my calls are not going through in Get Support

It seems that my calls are not going through

Rockinroc — Wed, 30 Mar 2022 04:48:47 GMT

Banck in December I put the service on hold for 90 days. The service was reactivated on March 18, with a new plan.

my calls don’t go thought as there is no ring tone.

Re: It seems that my calls are not going through

softech — Tue, 29 Mar 2022 23:37:38 GMT

@Rockinroc just want to clarify, nothing work? incoming call? incoming text? outgoing calls? outgoing text? Mobile data? And incoming calls going to your PM voicemail?

did you reboot your phone once?

does the phone status shows any error like "Sim not provisioned", "No Network", "No Sim"? any bars for status?

Re: It seems that my calls are not going through

NDesai — Tue, 29 Mar 2022 23:37:24 GMT

@Rockinroc Can you receive calls? What about texting or data service? Have you tried turning off your phone and reinserting the sim card?

Re: It seems that my calls are not going through

hairbag1 — Tue, 29 Mar 2022 23:38:06 GMT

Re: It seems that my calls are not going through

esjliv — Wed, 30 Mar 2022 00:40:05 GMT

@Rockinroc wrote:
Banck in December I put the service on hold for 90 days. The service was reactivated on March 18, with a new plan.
my calls don’t go thought as there is no ring tone.

@Rockinroc If you account says it is currently Active, try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls

Did any of these help? If so, which one did the trick?

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: It seems that my calls are not going through

BKNS27 — Wed, 30 Mar 2022 00:45:16 GMT

@Rockinroc

If it shows Expired then you lost your number and your account is closed.

You will need a new SIM and pick a new number.

Re: It seems that my calls are not going through

computergeek541 — Wed, 30 Mar 2022 04:47:06 GMT

@BKNS27 wrote:
@Rockinroc
Login to your account and see if it is Activate after reactivated your account.
If it shows Expired then you lost your number and your account is closed.
You will need a new SIM and pick a new number.

If the account were closed, it wouldn't show the plan as expired. The customer wouldn't even be able to get in.

Re: It seems that my calls are not going through

darlicious — Wed, 30 Mar 2022 05:00:44 GMT

@Rockinroc

You have been without service for 10 days? Or you just cannot make any outgoing calls? Can you call 1 855 4PUBLIC and enter your 10 digit phone number and see if you get account info or a message saying they cannot locate your phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.