topic Re: Sign in in Get Support

Sign in

Ritzhawke1 — Tue, 29 Mar 2022 18:08:49 GMT

I sign in to community but when I try to sign in to public mobile to make a payment, it won't accept my user name.

Also when I called in to reactivate my cell, they are asking for a 4 digit code. I don't know what code they want

Re: Sign in

dabr — Tue, 29 Mar 2022 18:10:24 GMT

@Ritzhawke1 Your self serve account username is your email which is separate and different from your community forum username (Ritzhawke1). Which username are you trying with?

Re: Sign in

dust2dust — Tue, 29 Mar 2022 18:15:19 GMT

The 611 wants your 4 digit pin that you made when you activated. If you were to use vouchers then you don't need that pin. You might find that pin on your phone and maybe on your sim. It's from 611.

Re: Sign in

JL9 — Tue, 29 Mar 2022 18:16:11 GMT

Yeah try your email for the username as opposed to you community username, you may have the same pw for both (hopefully you do or at least one you remember)

Re: Sign in

Yummy — Tue, 29 Mar 2022 20:35:46 GMT

@JL9 wrote:
Yeah try your email for the username as opposed to you community username, you may have the same pw for both (hopefully you do or at least one you remember)

Not that good idea. Keep all passwords unique.

As for log ins:

For self-serving account and My rewards it is your email

For Community it is ID you see at the top of every post

Re: Sign in

esjliv — Wed, 30 Mar 2022 01:32:54 GMT

@Ritzhawke1 - if you activated an account in-store, you may have not created a self serve account yet. To register for your MyAccount/Self Serve, you can do that here: https://selfserve.publicmobile.ca/self-registration/

If you cannot located your Account PIN as @dust2dust described only CSA can reset it for you.

Contact Public Mobile Representatives (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent