topic Re: Connection in Get Support

Connection

afghanhoundy — Tue, 29 Mar 2022 19:51:11 GMT

Since last year and very often this year I’m having issues with my service. Right in the middle of a long distance call, I am disconnected. Then when I call back it says the number is not in service or call busy. Also a few times this year I wasn’t able to send a text to my son locally. This is very concerning to me because it’s my only way of communicating. How do I get this addressed.

Re: Connection

Spudster — Tue, 29 Mar 2022 19:58:20 GMT

@afghanhoundy

Try removing your sim card and gently cleaning the contacts with a pencil eraser. Then reinsert the SIM card.

If you are able to try another device for a while, do so to see if the problem persists.

This at least will tell you whether it is a service issue with public mobile or a device issue.

Re: Connection

Yummy — Tue, 29 Mar 2022 20:22:10 GMT

If you search a little bit through this forum you will find quite a number of posts complaining about connection, no signal and similar.

Official explanation is Telus is doing some maintenance and potential interruptions might occur.

Re: Connection

darlicious — Tue, 29 Mar 2022 21:24:46 GMT

@afghanhoundy

Dropped calls and the inability to send texts indicate a poor connection to the network. When this occurs reboot your phone and then toggle airplane mode on/off. This will completely disconnect you from the network and re'establish a new connection. If this does not clear up the problem then it could be a provisioning issue. There are a set of provisioniing troubleshooting tips we can run you thru if need be.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Connection

BKNS27 — Wed, 30 Mar 2022 00:56:50 GMT

@afghanhoundy

This is probably related to the recent Telus outage.

Try powering off the phone, remove the SIM tray and leave out for 2 minutes, power the phone back on.

If that didn’t work, contact a CS_Agent by private messaging on the Community page so they can reset your network.