topic Re: Texts in Get Support

Texts

Sujarit5 — Tue, 29 Mar 2022 22:15:17 GMT

Not getting or receiving text messages

Re: Texts

Yummy — Tue, 29 Mar 2022 17:09:06 GMT

What phone do you have?

How about other services: calls, internet?

Re: Texts

softech — Tue, 29 Mar 2022 17:09:21 GMT

@Sujarit5 do you get incoming phone calls?

how about outgoing calls and text? and Mobile Data?

Re: Texts

dust2dust — Tue, 29 Mar 2022 17:10:48 GMT

Try the sim in another phone. If it works then put it back and try again.

Re: Texts

Anlee00 — Tue, 29 Mar 2022 17:17:22 GMT

I am also experiencing this issue. I thought I would comment instead of making a new thread.

I am not receiving text messages or calls. At random times I get all my text messages together and calls go straight to voicemail. My data works just fine. I am using a OnePlus 7pro and I haven't had an issue for over a year.

Re: Texts

hairbag1 — Tue, 29 Mar 2022 17:22:46 GMT

Could possibly be an issue with Telus in your area.

https://istheservicedowncanada.com/status/telus

Re: Texts

Yummy — Tue, 29 Mar 2022 17:36:49 GMT

@Anlee00 wrote:
I am not receiving text messages or calls. At random times I get all my text messages together and calls go straight to voicemail.

So it looks like service is working but there is a delay. Most likely due to network upgrade or maintenance or whatever reason they come up with.

Calls go directly to voice mail if number cannot be reached (phone off, airplane mode on, etc.) but SMS/MMS most likely get stacked somewhere and then get delivered when service become available.

Re: Texts

troy_d — Tue, 29 Mar 2022 18:02:46 GMT

Having the same issues, randomly between mine and my Wife's phone, straight to voicemail, no text, dropped calls etc...rebooted phones, still intermittent.

Re: Texts

softech — Tue, 29 Mar 2022 18:06:08 GMT

@troy_d try to change your Network setting to 3G ONLY/WCDMA ONLY and see if it works better

or try to swap the 2 SIMs between you and your wife phone (Put your sim in your wife's phone and your wife's SIM to your phone) and see if it works. That will trigger a re-provision of the Account/SIM and that could resolve the issue

Re: Texts

JL9 — Tue, 29 Mar 2022 18:24:17 GMT

Did you try the reprovisioning hack?