topic Re: self serve login disabled in Get Support

self serve login disabled

nuhsga — Tue, 29 Mar 2022 17:21:39 GMT

My login is disabled and i cannot sign into my self serve. I want to add a product but cannot. i find public mobile so annoying for this!

Re: self serve login disabled

Yummy — Tue, 29 Mar 2022 17:23:57 GMT

What message do you get?

Completely disabled? I hope your account is active?

Can you try forgotten password?

If nothing works (including using different browser) only solution is to talk to agent.

Send a private message to the CSA - agent by clicking Here

Re: self serve login disabled

hairbag1 — Tue, 29 Mar 2022 17:24:41 GMT

Try restarting your computer. Clear you cache files.

I just tried signing in and works fine for me (out west).

Re: self serve login disabled

nuhsga — Tue, 29 Mar 2022 17:29:11 GMT

my account is active, i just want to add a service but everytime i try and sign in it locks me out with no ability to reset my passcode

Re: self serve login disabled

nuhsga — Tue, 29 Mar 2022 17:29:27 GMT

tried two different devices

Re: self serve login disabled

Yummy — Tue, 29 Mar 2022 17:33:02 GMT

@nuhsga wrote:
tried two different devices

OK. While waiting for any other suggestion just send a note to agent to help you out - unlock your account. Response time could be from 20min to few hours...

Re: self serve login disabled

dust2dust — Tue, 29 Mar 2022 17:36:49 GMT

You can dial 611 and buy roaming add-ons or calling to US add-on and of course put in vouchers or use the credit card on file. You'll need your 4 digit pin to do all that except vouchers.

Re: self serve login disabled

Meow — Tue, 29 Mar 2022 17:48:23 GMT

@nuhsga wrote:
My login is disabled and i cannot sign into my self serve. I want to add a product but cannot. i find public mobile so annoying for this!

I hear you... I guess 50% of posts here are regarding inability to log in 😞

As @dust2dust suggested, you can dial 611 and purchase what you need (if you remember your PIN).

Re: self serve login disabled

esjliv — Wed, 30 Mar 2022 01:35:48 GMT

@nuhsga

If you had too many failed attempts to log into self serve, wait 15+ minutes to try again.

When you do try again, open a tab in incognito mode, or try a different browser.

Then use the Forgot your password option, if you do not know your password.

OR, have you ever created an account before? IF not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: $34 40GB 5G speed plan

Gwanzi — Sat, 25 Nov 2023 05:39:03 GMT

but Public Mobile has to make money😅