topic Re: the new rewards system website is down 2 days in a row? in Get Support

the new rewards system website is down 2 days in a row?

chch518 — Tue, 29 Mar 2022 12:16:04 GMT

the new rewards system website is down 2 days in a row?

I can not login.

Re: the new rewards system website is down 2 days in a row?

softech — Tue, 29 Mar 2022 12:25:38 GMT

@chch518 More than 2 days , in fact

You have been getting Oops screen, right? Keep trying, it on and off (but mostly off 😞 ). If you try enough, you should get it.

Another trick, keep pasting this link to the browser address after you login, I tried it 3 times and it works

https://publicmobile.ca/en/on/myrewards/dashboard

Re: the new rewards system website is down 2 days in a row?

chch518 — Tue, 29 Mar 2022 13:13:24 GMT

disagree. not acceptable.

why should I spend my time trying a bad website? I have already paid the fee.

I want PM come out and apologize it.

Re: the new rewards system website is down 2 days in a row?

softech — Tue, 29 Mar 2022 13:18:27 GMT

@chch518 We are all customers like you and try to find you a workaround in the situation. The workaround, refresh couple times or use the link I provided couple times, worked for many of us for now, before they have the issue fixed. I think PM is aware of it and working to resolve the issue

To seek apology from PM , please open a ticket with PM Support:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: the new rewards system website is down 2 days in a row?

Meow — Tue, 29 Mar 2022 13:30:53 GMT

It works, sort of.

First attempt to log in gave me the same message (not available) but after few refreshes and some wait I got through.

I agree web site should work every time you access it but most likely this will be lower priority to fix as on renewal day you will get SMS with exact rewards redeemed.

Most important is main site works and Community to assist and ask for help.

Re: the new rewards system website is down 2 days in a row?

Yummy — Tue, 29 Mar 2022 13:55:01 GMT

Internet? Eh...

What can I say regarding this message? Accessing rewards site is most likely lowest priority for any company. Even big banks have their own problems...

An update: even app is not working; does not show balances 😞

Re: the new rewards system website is down 2 days in a row?

CountyDownIeUk — Tue, 29 Mar 2022 16:13:14 GMT

Not for me. Login and then do a screen refresh.