topic Re: US Roaming in Get Support

US Roaming

Divit2 — Tue, 29 Mar 2022 04:35:02 GMT

New User here

Comment:

I just purchased US roaming 10 days and it takes effect immediately. I'm not planning to go there for a few days.

To me it seems like a rip off ... surely the plan would take effect at first usage.

Question:

Can one cancel and get a refund until I'm ready to go? If so, how do you go about this?

Your input is appreciated. Thank you.

Re: US Roaming

JoyLuck — Tue, 29 Mar 2022 04:42:41 GMT

@Divit2

Choose the chatbot in lower right hand corner to contact a CSA.

Re: US Roaming

Divit2 — Tue, 29 Mar 2022 04:48:17 GMT

Thank you

Re: US Roaming

darlicious — Tue, 29 Mar 2022 04:56:49 GMT

@Divit2

Officially there are no refunds at pm. When you contact customer support explain your honest mistake and ask that they remove the add on and credit your account. You can then use those funds to purchase the US Roaming add on upon departure or arrival in the US. Reboot your phone after purchase. Be sure to enable roaming and manually select at&t or T-Mobile.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.