topic Re: Cannot receive sms or calls in Get Support

Cannot receive sms or calls

hannywong — Tue, 29 Mar 2022 03:55:27 GMT

Hi there,

Today I noticed that I cannot receive sms or voice calls. Data and outgoing seem to work fine.

Can an admin help look into this for me? Thanks.

Re: Cannot receive sms or calls

JoyLuck — Tue, 29 Mar 2022 03:59:07 GMT

@hannywong

Have a look at this thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/Anyone-else-unable-to-receive-calls-or-texts/td-p/804578

Re: Cannot receive sms or calls

computergeek541 — Tue, 29 Mar 2022 04:03:41 GMT

Thanks eveyrone for these reports. I'm going to contact Publiic Mobile about these issues. The amount of threads that I've seen tonight about this seem to be out of the ordinary.

Re: Cannot receive sms or calls

ML1717171 — Tue, 29 Mar 2022 04:11:48 GMT

Solution:

A quick workaround is to get another phone, put your PM SIM into and power it up. It will force a re-provision and it should resolve your issue. You can then put the SIM back to your original phone

If you don't have another phone around and cannot do it yourself, you will have to open a ticket with PM Support and they will do the work on the system.

Re: Cannot receive sms or calls

hannywong — Tue, 29 Mar 2022 04:19:26 GMT

Thanks - that did it! Fingers crossed the issue is gone for good now.