topic Re: Not Able to Receive calls in Get Support

Re: Not Able to Receive calls

CW7 — Tue, 29 Mar 2022 03:27:39 GMT

I’ve been a long time Public Mobile user and I suddenly cannot receive calls as well. Support has created a ticket and I’m waiting to hear back

Re: Not Able to Receive calls

JL9 — Tue, 29 Mar 2022 03:39:15 GMT

This is a bit concerning as it seems to be cropping up more and more lately.

Re: Not Able to Receive calls

computergeek541 — Tue, 29 Mar 2022 03:55:12 GMT

@CW7 wrote:
I’ve been a long time Public Mobile user and I suddenly cannot receive calls as well. Support has created a ticket and I’m waiting to hear back

When an incoming call comes in, the phone must quickly switch to the HSPA/3g network (if it's not already on that). Occassionally, there can be network issues with that switchover/fallback. For now, I would suggest disabling 3g/lock your phone into the 3g network to see if that helps with receiving phone calls.

Re: Not Able to Receive calls

ML1717171 — Tue, 29 Mar 2022 04:12:19 GMT

Solution:

A quick workaround is to get another phone, put your PM SIM into and power it up. It will force a re-provision and it should resolve your issue. You can then put the SIM back to your original phone

If you don't have another phone around and cannot do it yourself, you will have to open a ticket with PM Support and they will do the work on the system.