topic Canada-wide calling does not work? in Get Support

Canada-wide calling does not work?

Robert25 — Tue, 29 Mar 2022 03:28:28 GMT

I do have Canada-wide calling on my plan and when I call a number in another province that is in the coverage area, the recording says "8UV1, your call cannot be completed, please check you number or call again".

I have called this number on my land line and it works perfectly??

Re: Canada-wide calling does not work?

JoyLuck — Tue, 29 Mar 2022 03:31:50 GMT

@Robert25

Did you put a 1 in front of the number? Can you try another number?

Re: Canada-wide calling does not work?

JL9 — Tue, 29 Mar 2022 03:38:03 GMT

Test a few numbers out in the Province you called, there hasn't seemed to be an issue regarding Canada Wide calling. I just called NS with no issue.

Re: Canada-wide calling does not work?

darlicious — Tue, 29 Mar 2022 03:50:01 GMT

@Robert25

There's been reporting of customers having no connection to the network on and off today. The message you are getting is that customer not being able to receive calls. Presumably because there are network issues today.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Canada-wide calling does not work?

Robert25 — Wed, 30 Mar 2022 03:10:43 GMT

I have tried and not successful?

Re: Canada-wide calling does not work?

Robert25 — Wed, 30 Mar 2022 03:11:31 GMT

I have tested a few numbers and no luck?

Re: Canada-wide calling does not work?

darlicious — Wed, 30 Mar 2022 03:17:13 GMT

@Robert25

Are you calling western Canada? The network issues are all being reported from here.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.