topic Tax receipts in Get Support

Tax receipts

am10 — Mon, 28 Mar 2022 23:06:33 GMT

How do I obtain my 2021 phone payment tax receipts? thank you

Re: Tax receipts

Spudster — Mon, 28 Mar 2022 23:07:28 GMT

Hi @am10

You can request a statement from the Customer Support Agents

Customer Support Agents can help. There are 2 ways to reach them:

Create a support ticket by clicking here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request. Then click Click here to submit a ticket , or,
Send a private message to them by clicking here

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

Re: Tax receipts

softech — Mon, 28 Mar 2022 23:08:48 GMT

@am10 for proper PM invoice, you have to open ticket with PM Support and have them to prepare for you. It might take around 2 weeks or 3.

This is an experience from another customer before:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To open ticket with PM Support

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there