topic Re: reset password in Get Support

reset password

Uma — Tue, 04 Jan 2022 19:24:11 GMT

My account needs to be topped up, unfortunately it didn't renew automatically. Now i can't login (account locked) and the reset functionality never triggered the email to my inbox. Can you please reset my password so that i can login and pay.

Re: reset password

ShawnC13 — Tue, 25 Jul 2017 01:07:09 GMT

@Uma, sorry you have had some troubles.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

ETA: @Luddite, mentioned Fongo but if you have skype you can also do make calls as well. If y ou have Office 365 you get 60 minutes a month of calling

Re: reset password

Luddite — Tue, 25 Jul 2017 01:01:29 GMT

@Uma While awaiting the account reset, you may be able to make a payment from your phone if you have a credit card registered. Dial *611 and follow the prompts.

If you really need to make calls before your plan renews you could try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Re: reset password

Uma — Tue, 25 Jul 2017 01:06:20 GMT

thank you for your feedback!

unfortunately i couldn't top up on the phone.

Re: reset password

Samianauman — Tue, 25 Jul 2017 01:12:14 GMT

If you unable to top up by dialing 611 then definitely need a mod assistance.