topic Re: Was Signed up for incorrect plan! :/ in Get Support

Was Signed up for incorrect plan! :/

jstew26 — Tue, 04 Jan 2022 19:24:09 GMT

Hello,

I just signed up for public mobile choosing the plan: (6gb/3 months (3g), provincial calling, texting,) which was promo'd for $126 /3month. After going through the payment confirmation - my account reads that I have paid $132 ($126 + $6 for auto payment). However, the plan that I am now registered for is a $156 /3month plan (it has 18gb/3month instead of 6gb).

I'm not sure why it switched plans on me, but I was charged the correct amount. Unfortunately it now reads my plan as EXPIRED (because the amount of credit ($132) is less than the plan it has registered for me. How can I fix the plan I am registered for to the one I outlined above, (and was charged for).

Thank you.

Re: Was Signed up for incorrect plan! :/

Luddite — Mon, 24 Jul 2017 21:15:31 GMT

An activation bug attacked you.

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation. Check that email notification of private messages is turned ON to see their response as soon as it arrives.

Don't worry it will get sorted.

Re: Was Signed up for incorrect plan! :/

SD08 — Mon, 24 Jul 2017 21:15:48 GMT

This glitch happens sometimes. You'll need a mod to fix it.

Click this Moderator_Team link to private message for assistance.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Include your PM SIM card number, e-mail address and phone number.

Re: Was Signed up for incorrect plan! :/

zhadj030 — Mon, 24 Jul 2017 21:18:15 GMT

Edit : I was 50 seconds late from what Luddite and SD08 mentionned, so no need for me to say it again , just follow their advice and your problem will get fixed

Re: Was Signed up for incorrect plan! :/

Nsk143 — Mon, 24 Jul 2017 21:34:10 GMT

Luddite and sd08 both are super fast to respond. They are like paramedics team you post something and you will get quick reply.

Re: Was Signed up for incorrect plan! :/

zhadj030 — Mon, 24 Jul 2017 21:37:34 GMT

@Nsk143 wrote:
Luddite and sd08 both are super fast to respond. They are like paramedics team you post something and you will get quick reply.

Right !!!! At least medics have to unload their equipement and run, theese two here have a third hand with a phone on it so that they can respond 24/7

Re: Was Signed up for incorrect plan! :/

Luddite — Tue, 25 Jul 2017 00:52:49 GMT

@zhadj030 wrote:
@Nsk143 wrote:
Luddite and sd08 both are super fast to respond. They are like paramedics team you post something and you will get quick reply.
Right !!!! At least medics have to unload their equipement and run, theese two here have a third hand with a phone on it so that they can respond 24/7

Almost correct, BUT I am a phone!

Re: Was Signed up for incorrect plan! :/

Jomartineau — Sat, 04 Aug 2018 17:16:16 GMT

Hello,

I signed up for the 40$ special 4.5 Gb at 3G on July 5th but I got 2.5Gb only. First I thought that it was just a display issue on my account page but then I got the SMS saying 75 then 95% used when approaching 2.5G. Again I made sure that next month will be 4.5 Gb but I can still see that I am going to get 2.5Gb. Something is wrong with this offer.

Need help, fast as I am running out of data...but need data to get help (no wifi available right now)!!

Thanks

Jonathan

Re: Was Signed up for incorrect plan! :/

ShawnC13 — Sat, 04 Aug 2018 17:28:33 GMT

@Jomartineau wrote:
Hello,

I signed up for the 40$ special 4.5 Gb at 3G on July 5th but I got 2.5Gb only. First I thought that it was just a display issue on my account page but then I got the SMS saying 75 then 95% used when approaching 2.5G. Again I made sure that next month will be 4.5 Gb but I can still see that I am going to get 2.5Gb. Something is wrong with this offer.

Need help, fast as I am running out of data...but need data to get help (no wifi available right now)!!
Thanks
Jonathan

You will need to contact the moderators to have them look into this.

To send a private message to a moderator click this link.

In your message please include:

PM Phone Number

4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

account number

date of birth

complete address listed on account with postal code

email address on account

most commonly called numbers

alternate number listed on the account

last payment date and amount

last 4 digits of the credit card

Detailed explanation

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators