topic Re: Reactivating my plan in Get Support

Reactivating my plan

Yuel — Mon, 28 Mar 2022 16:59:50 GMT

I suspended my plan for 3 months. I activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is already expired or what?

Thanks

Re: Reactivating my plan

dust2dust — Mon, 28 Mar 2022 17:10:52 GMT

What do you have for a balance and what plan are you on?

Re: Reactivating my plan

Yuel — Mon, 28 Mar 2022 17:17:53 GMT

I have the $15 plan and a balance of $15 right now.

I logged in just now and found this information. Don't know exactly what it means?

Re: Reactivating my plan

dust2dust — Mon, 28 Mar 2022 17:22:29 GMT

Can you call/text/browse? Did you put in $30? Or $15 twice? If so then ignore it. It will sort itself out. What matters is whether it's all working.

Re: Reactivating my plan

Yuel — Mon, 28 Mar 2022 17:27:59 GMT

I paid $15 once. I have it set to auto pay. Should I pay another $15?

Re: Reactivating my plan

hTideGnow — Mon, 28 Mar 2022 17:28:00 GMT

HI @Yuel Plan expired usually is ok

Do you have service now? Try reboot your phone and test again

Re: Reactivating my plan

Yuel — Mon, 28 Mar 2022 17:28:58 GMT

Also, I am out of the country. I am not sure if it is working or not.

Re: Reactivating my plan

Yuel — Mon, 28 Mar 2022 17:30:20 GMT

This is another problem, I can't test it until I am back on April 7th. Want to make sure that it will work when I arrive.

Re: Reactivating my plan

dust2dust — Mon, 28 Mar 2022 17:33:50 GMT

The date is right. The balance is not. If you only put in $15 then it should have gone to the renewal leaving you with 0. But the date is showing another 30 days which is good.

Use the suspend option under plan & add-ons and then resume. Or drop in another $1. The suspend will confuse rewards next time but you want that account looking normal now. I would say it has renewed though so you caught it before the 90 days.

Re: Reactivating my plan

Yummy — Mon, 28 Mar 2022 18:11:21 GMT

'Plan Expired' is standard message everybody gets on renewal date.

But what is confusing, it says 'plan expired Apr 27, 2022'. How come? Expired in future???

Amount due to me would mean you are OK since you added $15 to your account.

Honestly, without too much guessing, I would ask agent for clear clarification and confirmation is your plan still active until next renewal or not.

Re: Reactivating my plan

darlicious — Mon, 28 Mar 2022 18:26:02 GMT

@Yuel

This is a glitch in accounts when reactivating after being suspended for awhile. You can confirm reactivation by looking for your 30 DAY PLAN....$10 charge and your 100 MINUTES....$5 charge in your transaction history with today's date. You can fix the glitch by suspending via lost/stolen. Log out/in. Resume your service. Your overview page should be updated. But check your next renewal to see if your rewards applied. If not you will have to contact customer support to apply them manually.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Reactivating my plan

Yuel — Mon, 28 Mar 2022 18:29:42 GMT

Will do! Many thanks