topic Re: Network in Get Support

Network

Carman1 — Mon, 28 Mar 2022 02:22:15 GMT

My account is active and paid--

I can make calls and texts but I can not get any incoming calls or messages- I flowed the prompts as asked in the help section and now do not know what to do

Re: Network

computergeek541 — Mon, 28 Mar 2022 02:24:46 GMT

@Carman1 wrote:
My account is active and paid--
I can make calls and texts but I can not get any incoming calls or messages- I flowed the prompts as asked in the help section and now do not know what to do

Did you ask for a number to be ported to Public Mobile. If that's the case, please reinsert your old carrier's SIM card. Your imcoing calls would still be going there.

Re: Network

softech — Mon, 28 Mar 2022 02:27:05 GMT

@Carman1 this has been a common issue in the past week

A quick and easy fix is that, if you have a second phone, put your PM SIM there . By doing so, it would trigger a re-provisioning and it should resolve the issue (you can then move our SIM back to your original phone)

However, if you do no have a second phone for this workaround, you will have to open ticket with PM Support:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Network

pkaraa — Mon, 28 Mar 2022 04:44:45 GMT

Taking the SIM out and hard reboot the device and re-insert the SIM card might fix the issue.