topic Re: How to tell data plan speed in Get Support

How to tell data plan speed

norstar — Tue, 04 Jan 2022 19:24:05 GMT

I have been on PM since 2016 but wondering how I can tell what speed rate is my data plan detail. It only said 12 GB. It does not say if it is 3G or 4G LTE. Can anybody tell me how to find out ?

Thanks.

Re: How to tell data plan speed

xCameron94x — Mon, 24 Jul 2017 20:30:19 GMT

If you joined in 2016, you will be using LTE. Also your phone will show in the status bar (LTE,3G, ect, ect)

Re: How to tell data plan speed

norstar — Mon, 24 Jul 2017 20:33:04 GMT

Thanks for the quick resply. Yes it shows on the phone but I was wondering why it does not say so on the plan detail.

Re: How to tell data plan speed

mimmo — Mon, 24 Jul 2017 20:35:32 GMT

the 3g (lte Slow) is a new feature. I am sure if someone buys a new plan there will be a distinction an identifier stating LTE regural or LTE Slow.

Re: How to tell data plan speed

Luddite — Mon, 24 Jul 2017 21:04:34 GMT

@mimmo wrote:
the 3g (lte Slow) is a new feature. I am sure if someone buys a new plan there will be a distinction an identifier stating LTE regural or LTE Slow.

Sorry; there is no plan to change the network identifier. The only indicator will be the plan designation in one's account.

Re: How to tell data plan speed

ShawnC13 — Mon, 24 Jul 2017 21:06:42 GMT

@norstar, if this is something that you are worried about if it will change in the future you can always monitor it your self using www.speedtest.net Great app for testing network speed

Re: How to tell data plan speed

norstar — Mon, 24 Jul 2017 21:16:49 GMT

Thanks to all for confirming that there is no way to tell in the plan detail that what rate plan I am on except from the phone connection.

Re: How to tell data plan speed

Samianauman — Mon, 24 Jul 2017 21:40:42 GMT

Yep pretty much by phone speed or by how much you paying for the plan 😛

Re: How to tell data plan speed

Rockdaddy22 — Tue, 25 Jul 2017 13:23:40 GMT

@xCameron94x
Good point about joining in 2016. Your other point though needs correcting, this new 3G plan is actually throttled LTE, not 3G, so the phone will still show LTE unfortunately. Speedtest would tell you of course 🙂

Re: How to tell data plan speed

srlawren — Tue, 25 Jul 2017 19:56:27 GMT

Here's how you can tell. Plans with 3G data show up this way in Plan Details in your self-serve account:

This image was taken from my "3G" test account.

Plans with full speed/4G data do not include that "at 3G Speed" part. Here's my primary line (on 2016 Fall Promo plan) for comparison:

Re: How to tell data plan speed

mimmo — Tue, 25 Jul 2017 20:35:28 GMT

That is what i was refering to in my previous post that it would be indicated in the plan details. I was not refering to an indication on the phone itself. Sorry if i might have confused someone.

Re: How to tell data plan speed

SD08 — Tue, 25 Jul 2017 21:18:32 GMT

@srlawren wrote:
Here's how you can tell. Plans with 3G data show up this way in Plan Details in your self-serve account:

This image was taken from my "3G" test account.

Plans with full speed/4G data do not include that "at 3G Speed" part. Here's my primary line (on 2016 Fall Promo plan) for comparison:

Thanks for clarifying this. (Adding this to my e-mail archive. )

Re: How to tell data plan speed

norstar — Tue, 25 Jul 2017 21:22:42 GMT

@srlawren wrote:
Here's how you can tell. Plans with 3G data show up this way in Plan Details in your self-serve account:

This image was taken from my "3G" test account.

Plans with full speed/4G data do not include that "at 3G Speed" part. Here's my primary line (on 2016 Fall Promo plan) for comparison:

Yes that is what I have in plan detail showing only "12GB Data" so I assume that represented 4G LTE.

Thanks.

Re: How to tell data plan speed

cornpops — Tue, 25 Jul 2017 22:53:55 GMT

I signed up before the 3G plans got introduced, but I seem to be constantly getting H speeds on my phone now. I was getting 100% LTE speeds before the switch over. Odd.

Re: How to tell data plan speed

srlawren — Tue, 25 Jul 2017 23:54:53 GMT

@cornpops although extremely unlikely, it's conceivable that your account may have accidentally been included in "throttling" that gets applied to people selecting one of the newer "3G" data plan options. Could you firstly sign into your self-serve account and check your Plan Details to make sure it does not include the phrase "at 3G Speeds" after your plan's data amount?

Also, on your phone, make sure you haven't accidentally set your network preference to exclude 4G/LTE. And maybe also try a reboot, that can cure a lot of "unusual" or suddenly changed behaviour.

If all that fails, then definitely send a private message to @CS_Agent to investigate the issue for you.

Re: How to tell data plan speed

cornpops — Wed, 26 Jul 2017 03:57:26 GMT

@srlawren The plan posted on my account definitley does not have "at 3G speeds" posted. My phone's preffered network has always been on LTE preferred.

This is quite odd, I will contact a moderator.

Re: How to tell data plan speed

srlawren — Wed, 26 Jul 2017 15:53:43 GMT

Please keep us posted, @cornpops

Re: How to tell data plan speed

mikga — Thu, 31 Aug 2017 20:41:13 GMT

@srlawren Hi, just learnt that PM has 3G & LTE. My phone shows 4GLTE means that mine is LTE, right as I joined in 2016. Sometimes I saw 3g occasionally. Does it mean that maybe in some spots connection is 3g only.

Thanks!

Re: How to tell data plan speed

SD08 — Thu, 31 Aug 2017 21:56:03 GMT

@mikga wrote:
@srlawren Hi, just learnt that PM has 3G & LTE. My phone shows 4GLTE means that mine is LTE, right as I joined in 2016. Sometimes I saw 3g occasionally. Does it mean that maybe in some spots connection is 3g only.

Thanks!

@mikga

You have a 4G/LTE plan. All plans activated before July 13, 2017, the date of introduction of PM's 3G plans, are by default LTE.

Also, you can tell by your plan details under Plan & Add-ons. Any 3G plan is marked like this:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/How-to-tell-data-plan-speed/m-p/173079/highlight/true#M18780

Re: How to tell data plan speed

srlawren — Fri, 01 Sep 2017 17:19:14 GMT

@mikga please see @SD08's reply for the information you seek 🙂