topic No data in Get Support

No data

Kgreen — Sun, 27 Mar 2022 19:58:04 GMT

I have not had data for over a week.

Re: No data

dust2dust — Sun, 27 Mar 2022 20:01:20 GMT

Did you have data with your Public account before that? Have you checked for data on your account? Maybe you've used it all.

Re: No data

softech — Sun, 27 Mar 2022 20:02:50 GMT

@Kgreen voice calls ok? did you login to My Account and do you see a line about data in the My Data & addons section?

Re: No data

Kgreen — Mon, 04 Apr 2022 11:27:04 GMT

No. I have used no data this month and still can’t. It’s ok. I’m going to another carrier next month. Done with Public!

Re: No data

softech — Mon, 04 Apr 2022 11:41:36 GMT

@Kgreen Give it another try

If you have another phone around, put your PM SIM there and try it on the other phone. This could re-provision your SIM/Account. There were couple users with that problem around 2 weeks ago and that fixed it

if it still not working, may I know what brand/model of your phone? If it is an iPhone, make sure you update your iOS to the latest stable version (non beta)

And , open a ticket with PM Support:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there