topic Re: Did not receive promotion data in Get Support

Did not receive promotion data

mprrs — Sun, 27 Mar 2022 18:39:13 GMT

Hi Public Community,

I signed up with the 12MONTHS2GB promotion code before March 21st and seemingly, it was accepted. However I received a 75% usage notice and checked to see I only have 1GB data. How do I redeem the additional 2GB data/month?

Re: Did not receive promotion data

softech — Sun, 27 Mar 2022 18:46:10 GMT

@mprrs do you see the 2GB showing up in the My Promotion section in My Account? if not, it is long enough since activation and you should open ticket with PM support to look into it

1 . If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2 . If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Did not receive promotion data

darlicious — Sun, 27 Mar 2022 18:49:28 GMT

@mprrs

If you don't see it listed halfway down your overview page on the right side under the heading "my promotions" with a data counter and a month counter (1/12 months) then for some reason the promotional data did not get applied to your account.

Contact customer support and ask for it to be applied. Leave a detailed message and keep an eye on your private message box at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Did not receive promotion data

Spudster — Sun, 27 Mar 2022 19:17:46 GMT

@mprrs

It's possible you're at 75% of your PLAN data, but haven't yet started consuming your promotional data.

Your self-serve should look like this below (the only difference being the section to the right will show as 1/12 under the "Current Plan Cycle" as opposed to Unlimited)

Re: Did not receive promotion data

mprrs — Sun, 27 Mar 2022 22:07:50 GMT

Thanks everyone. @Spudster , I don't see that, and @darlicious I don't see it there either. Will have to contact the CS Agent, thank you @softech and @22022