topic SIM card ctivation in Get Support

SIM card ctivation

yzvdxb — Tue, 04 Jan 2022 19:24:00 GMT

I just activated a new SIM card, the money was taken from credit card, I received (8!) emails confirming me the activation and yet, it's not working.

Re: SIM card ctivation

neatooo — Mon, 24 Jul 2017 17:16:59 GMT

Unfortunately it is time to contact the mods and it`ll take 24-48 hours. Please include sim#, phone#, email used during activation, and detailed description of what happened.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: SIM card ctivation

SD08 — Mon, 24 Jul 2017 18:48:07 GMT

@neatooo wrote:
Unfortunately it is time to contact the mods and it`ll take 24-48 hours.

@neatooo

I don't think we have to include that note about the 24-48 hour reply time anymore, at least not until there's another major promotion. The assistance backlog from the Freedom-targeted promo never got worse than a few days and we are more than two and a half weeks past the end of that deal. I can see that moderator response is fairly quick now, when they do reply directly to threads.

A couple of examples:
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Just-joined-and-robbed-of-10/m-p/172038
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Unable-to-process-payment/m-p/172491

Re: SIM card ctivation

neatooo — Mon, 24 Jul 2017 18:58:48 GMT

@SD08 Thanks, I'll modify my posts accordingly.