topic Re: reactivating my account in Get Support

reactivating my account

mehri — Sun, 27 Mar 2022 17:51:08 GMT

I am trying to reactivate my plan after 60 day, but I receive the massage that my account is expired ,and I can not pay the amount due? why? Mehri xxxxxxx

Edit by Dunkman: removed personal information

Re: reactivating my account

Meow — Sun, 27 Mar 2022 16:15:09 GMT

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Service/plan should automatically reactivate.

If it doesn't reactivate then go to the plans or usage page and click on the lost stolen feature. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate.

Re: reactivating my account

Spudster — Sun, 27 Mar 2022 16:14:41 GMT

@mehri

Try:

clearing cache and cookies
using incognito tab
a completely different browser on a different device

Alternatively, try adding $1 more than your plan amount, then reactivate.

Then try using lost/stolen function, log off, then log on, and remove the lost/stolen function.

I'm guessing one of the above will get you going!!!

Re: reactivating my account

JL9 — Sun, 27 Mar 2022 16:43:06 GMT

Those options suggested should work. If it has only been 2 months you won't have to worry that your account and phone number are lost, once you get it reactivated you will be good to go.