topic Re: Credit Card payment in Get Support

Credit Card payment

weladdie77 — Sat, 26 Mar 2022 22:53:03 GMT

I keep getting texts that my payment method is insufficient . I changed it to a credit card Mar 26/2022 and it shows I don't owe anything. What is going on?

Re: Credit Card payment

LeePublic — Sat, 26 Mar 2022 22:57:14 GMT

Have you loaded any money? What does your Available Balance say? You may have to manually load the $ on the account, if that doesn't work, you can go to a store and get a prepaid voucher.

Re: Credit Card payment

softech — Sat, 26 Mar 2022 23:14:34 GMT

@weladdie77 do you have any service now? Both calls and Mobile data working well?

Log onto My Account and confirm if Account Status is Active and your payment due date is in the next couple days or weeks. If so for both, there should be nothing to worry about.

Re: Credit Card payment

darlicious — Sat, 26 Mar 2022 23:41:00 GMT

@weladdie77

There have been a lot of reports of these texts in the last week. Pm has mentioned in the past wanting to improve messaging to customers about upcoming credit card expiry for those on Auto pay as this is the most common reason for an Autopay failure. I believe pm is testing and tweaking this feature causing multiple messages or errant text messages to be sent out to customers. But it never hurts to have customers who never check their self serve account's to have a look see and update their payment card if it's coming close to expiry.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Credit Card payment

JL9 — Sat, 26 Mar 2022 23:43:16 GMT

Did you just update a credit card or is this the first time using one for payment? When is your plan supposed to expire? If it's a future date and your account shows active you can most likely ignore that message. Especially if the card you just added was used for the current month payment.