topic Re: Puk Number in Get Support

Puk Number

Monkeyjarge — Sat, 26 Mar 2022 17:28:57 GMT

My phone is saying locked Sim and it is asking for the puk number. Can someone please help me. Thanks 😊

Re: Puk Number

Jb456 — Sat, 26 Mar 2022 17:45:24 GMT

@Monkeyjarge

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Puk Number

softech — Sat, 26 Mar 2022 19:05:55 GMT

@Monkeyjarge what was the exact message? there are different types of PUK and PM support can only help with one particular type. The other one require different way to get the PUK. Let us know the error message and we can assist

Re: Puk Number

BKNS27 — Sat, 26 Mar 2022 19:13:59 GMT

@Monkeyjarge

As pointed out by others, contact a CS_Agent to help you with the PUK but if you have a Samsung phone. It may also be locked and you will need to contact Samsung Canada at 1-800-726-7864.

Re: Puk Number

computergeek541 — Sat, 26 Mar 2022 21:35:23 GMT

@BKNS27 wrote:
@Monkeyjarge
As pointed out by others, contact a CS_Agent to help you with the PUK but if you have a Samsung phone. It may also be locked and you will need to contact Samsung Canada at 1-800-726-7864.

The two things that the customer would be asked a Public Mobile customer support agent or a Samsung customer service for are different things. It's not a matter of choice, nor is it a matter of it the phone is a Samsung model. The customer need to know which type of code is being asked for. A SIM Network Unlock PUK cannot be provided by Public Mobile, just as Samsung cannot provide the SIM card's PUK, regardeless of if the customer is using a Samsung device.

Re: Puk Number

BKNS27 — Sat, 26 Mar 2022 21:46:34 GMT

@computergeek541

Yes I agree but I thought I cover all bases.