topic Re: using awards points in Get Support

using awards points

dardarjg — Sat, 26 Mar 2022 17:52:00 GMT

I just joined Public mobile at the end of January. For some reason every time I try to log into the awards account and use some points for the draw for a free Iphone I get a message saying that there is something wrong with the system. Come back later and retry another time .

I have been trying for several days now... Keep getting the same error message. What good are these Public reward points if I can't get into the account and enter the contest ?

Re: using awards points

Jb456 — Sat, 26 Mar 2022 18:04:46 GMT

@dardarjg Everyone has been experiencing issues. If you're on a computer when you get that error try clicking the rewards Tab again on left hand side. Or if on mobile the right hand side has a little like down arrow if you click that than tabs open and then click rewards. Sometimes it loads.

Otherwise you'll have to contact support and see if they can help you.

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: using awards points

dardarjg — Sat, 26 Mar 2022 18:10:14 GMT

Thanks for your help I will try this....

Re: using awards points

JL9 — Sat, 26 Mar 2022 19:48:33 GMT

Keep clicking on the link that says return that usually works as well although you may have to do it a few times