topic Re: Account renewal/payment in Get Support

Account renewal/payment

B_R — Sat, 26 Mar 2022 10:58:19 GMT

Hi all,

I forgot to change my card on auto-pay to my current debit card with enough funds for my plan ($25) but did yesterday after I noticed my account had been suspended. I also made a payment for the amount it said was due ($7) and I have a balance of $10. I would really like to be able to use my phone as it's important for work etc but I'm still suspended. I can provide more info if anyone needs it.

Thanks all,

Kind regards

Bliss

Re: Account renewal/payment

darlicious — Sat, 26 Mar 2022 11:15:31 GMT

@B_R

You need to make a top up payment of $15. Choose other amount. Confirm and submit your payment and your services should automatically reactivate. Log out and reboot if necessary.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Account renewal/payment

B_R — Sat, 26 Mar 2022 11:13:29 GMT

I'll try that. If I make the payment will it try to take the amount out via auto-pay again this month?

Re: Account renewal/payment

computergeek541 — Sat, 26 Mar 2022 11:14:16 GMT

@B_R wrote:
Hi all,

I forgot to change my card on auto-pay to my current debit card with enough funds for my plan ($25) but did yesterday after I noticed my account had been suspended. I also made a payment for the amount it said was due ($7) and I have a balance of $10. I would really like to be able to use my phone as it's important for work etc but I'm still suspended. I can provide more info if anyone needs it.

Thanks all,

Kind regards

Bliss

Your renewal would have happened yesterday if there were enough funds in the account. However, you have not made a sufficient payment for your plan. You'll need to manually pay another $15. For the payment type, select the option for other amount rather than amount due.

Re: Account renewal/payment

computergeek541 — Sat, 26 Mar 2022 11:16:11 GMT

@B_R wrote:
I'll try that. If I make the payment will it try to take the amount out via auto-pay again this month?

Autopay is only attempted once. The payment must be done manually.

Re: Account renewal/payment

darlicious — Sat, 26 Mar 2022 11:18:01 GMT

@B_R

Auto pay only gets triggered if there are not enough available funds in your balance to cover your plan amount. It will only attempt a payment once per 30 days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Account renewal/payment

B_R — Sat, 26 Mar 2022 11:21:45 GMT

@darlicious thank you so much I'm not sure why I've been having so much trouble but it's fixed now. You guys are the best!

Re: Account renewal/payment

darlicious — Sat, 26 Mar 2022 11:24:16 GMT

@B_R

Your welcome. I'm happy it's been resolved. Always choose "other amount" when making a payment.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Account renewal/payment

Erannimae — Sat, 26 Mar 2022 13:26:37 GMT

I want to make sure I got that right cuz you weren't clear. You made a payment of $17.00 7. That was owed and an extra 10. If that is the case use your pH and call 611 and see what they have to say. I believe there's an option in there too reactivate your acct. But get your acct balance and plan info first.

Re: Account renewal/payment

darlicious — Sat, 26 Mar 2022 14:38:38 GMT

@Erannimae

Not quite. When you choose "amount due" to pay for your plan when suspended it defaults to $10. So the OP had a $3 balance from rewards ($2 autopay+$1 loyalty=$3) so amount due prompted a $7 payment ($3+$7=$10) but the OP has the $25 plan. To reactivate they needed to make a $15 payment for the plan to reactivate. ($10+$15=$25)

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

Re: Account renewal/payment

CHARLESDUONG226 — Sat, 26 Mar 2022 16:44:00 GMT

If you have a balance of $10 in the sense of a credit, but if you still owe, unfortunately u need to pay it all off. There's no way around it