topic Re: Public points in Get Support

Public points

baileydianah — Sat, 26 Mar 2022 04:20:59 GMT

Receiving this error everytime I try to register/view my public points. For days now.

Re: Public points

computergeek541 — Sat, 26 Mar 2022 04:22:33 GMT

@baileydianah wrote:
Receiving this error everytime I try to register/view my public points. For days now.

Many people are seeing this error message. Unfortunatley, no amount of playing with your computer, phone, or browser settings will fix this. The issue is on Public Mobile's end.

Re: Public points

softech — Sat, 26 Mar 2022 04:26:45 GMT

@baileydianah I have not been able to login for the last 12 hours at least, but just tried now and is working. So, I guess something wrong on the back end, just keep trying.

Re: Public points

JK8 — Sat, 26 Mar 2022 05:31:46 GMT

@baileydianah

For me when I get this message I will keep on selecting the “Rewards” option, sometimes up to 6 times before my rewards appear.

Public points

darlicious — Sat, 26 Mar 2022 07:49:00 GMT

@baileydianah

Hitting return usually loads the page for me.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Public points

JL9 — Sat, 26 Mar 2022 13:37:35 GMT

Yeah just keep hitting return and it should eventually get to the page.. Sometimes it may only be once, sometimes it may take quite awhile.