topic No service? in Get Support

No service?

Andrea1949 — Fri, 25 Mar 2022 16:07:07 GMT

I've just topped up my account and add an add-on and I don't seem to have any service

Re: No service?

softech — Fri, 25 Mar 2022 16:16:49 GMT

@Andrea1949 Login to My Account and confirm what is the account status.

Also, you were topping up the account because the service was suspended? or you run out of minute or data and you were trying to buy add-on? If you are buying add-on, please note buying add-on is a 2 steps process,

1. load fund

2. actual purchase of the add-on

many people loaded fund and unaware that they need to go back and buy the add-on using the fund they just loaded. Any chance this is the case?

Re: No service?

Yummy — Fri, 25 Mar 2022 16:19:25 GMT

Did you try to reboot your phone? And I believe you know buying add-on is 2 step process.

Few people reported similar issue over last few days.

What your account says? Active?

Re: No service?

stephc — Fri, 25 Mar 2022 16:55:17 GMT

This happened to me before as well! Load funds then go back and purchase the add on!

Re: No service?

computergeek541 — Fri, 25 Mar 2022 16:55:43 GMT