topic Re: Restoration of number in Get Support

Restoration of number

Haniaa0403 — Fri, 25 Mar 2022 00:56:35 GMT

My number in blocked due to non payment. Please guide how it can be restored.

Re: Restoration of number

BeachNBeer — Fri, 25 Mar 2022 00:44:22 GMT

@Haniaa0403 First on right side of your post there is like a little circle with like an arrow pointing down. Click it and edit your reply to remove your phone number. This is a public forum and everyone can see it.

Re: Restoration of number

BKNS27 — Fri, 25 Mar 2022 00:45:45 GMT

@Haniaa0403

Please remove your telephone number as this is a public Community forum.
Login to Self Serve account and click on Make a Payment with a CC, debit or PM voucher.

I would suggest you go on AutoPay to avoid this problem and get free bonus data.

Re: Restoration of number

BeachNBeer — Fri, 25 Mar 2022 00:45:28 GMT

@Haniaa0403 As for your question. How long has it not been paid? 90+ days account is deleted and number gone. Under 90 days simply log into your account to reactivate and make a payment.

Re: Restoration of number

BKNS27 — Fri, 25 Mar 2022 00:47:46 GMT

@Haniaa0403

If you haven’t kept up with monthly payment for longer then 90 days…your number is gone and available for other cell members to take.

Re: Restoration of number

darlicious — Fri, 25 Mar 2022 00:58:00 GMT

@Haniaa0403

Easiest way to reactivate your service would be to purchase a pm voucher that covers your plan amount and load it into your account via 611 on your phone or by calling 1 855 4PUBLIC and entering your 10 digit phone number. Then press (1) and (1) again and enter the 12 digit pin #. Once you are told you have successfully made a payment you will receive a text from 611 confirming the payment. Reboot your phone if necessary.

. The following list of retailers all offer pm vouchers that are immediately valid upon purchase and loadable via 611 or self serve.

London Drugs
Shell Stations
7/11
RCSS
TMS
SDM
Circle K
Wal-Mart

More info and examples of real vouchers can be found here.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Restoration of number

Haniaa0403 — Fri, 25 Mar 2022 00:58:04 GMT

Can you please check this number is gone or not? If available I want to get it reissued

Re: Restoration of number

darlicious — Fri, 25 Mar 2022 01:04:05 GMT

@Haniaa0403

Call 1 855 4PUBLIC and enter your 10 digit phone number. If it says we can't find your phone number then it's gone. If you get your account info listen for the date you must reactivate before or you will lose the phone number.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Restoration of number

Haniaa0403 — Fri, 25 Mar 2022 01:05:06 GMT

How it can be dialed 1 855 4PUBLIC

Re: Restoration of number

BeachNBeer — Fri, 25 Mar 2022 01:08:46 GMT

@Haniaa0403 18554PUBLIC is 1-855-478-2542

Re: Restoration of number

chainsawcowboy — Fri, 25 Mar 2022 02:59:23 GMT

@Haniaa0403

Well now you got me curious? Do ya still have your number?