topic Re: Please help : can't receive text message in Get Support

Please help : can't receive text message

Peter123 — Fri, 25 Mar 2022 06:17:36 GMT

my Samsung S7 can send text message but can not receive text message , all phone and other function is fine .

it just happened a couple days ago , before that it was fine .

Thanks

Re: Please help : can't receive text message

kb_mv — Thu, 24 Mar 2022 20:20:41 GMT

@Peter123 Make sure your data hasn't been turned off. It is required to send and receive MMS, though they don't count towards your data usage.

Alternatively try this:

Clear the Messages app's cache and data. Head to Settings > Apps > Messages > Storage > Clear Cache. After clearing the cache, head back to the setting menu and select Clear Data this time. Then restart your device.

Re: Please help : can't receive text message

Peter123 — Thu, 24 Mar 2022 20:22:00 GMT

my data setting is "on"

Re: Please help : can't receive text message

Lovely2 — Thu, 24 Mar 2022 21:12:39 GMT

@Peter123

try off phone and take out sim card and put it back

or selecting network "3G only" or WCDMA only,
and rebooting device.

Re: Please help : can't receive text message

Spudster — Thu, 24 Mar 2022 21:13:12 GMT

@Peter123

Ensure your “chat” (Android) or “iMessage” (iPhone) settings are turned off so that your messaging service relies only on SMS.

Re: Please help : can't receive text message

BKNS27 — Thu, 24 Mar 2022 21:36:05 GMT

@Peter123

Do you have another phone try place your PM SIM? If it works then it narrows down to an issue with your phone.

If your account is Active and if you are on the $15/month plan and the is data left in your account.

Try rebooting the phone by powering off then back on again.

Re: Please help : can't receive text message

Peter123 — Thu, 24 Mar 2022 21:22:36 GMT

thanks , still the same .

Re: Please help : can't receive text message

Peter123 — Thu, 24 Mar 2022 21:30:44 GMT

Thanks, my plan is unlimited , rebooting many times still not working .

Re: Please help : can't receive text message

softech — Thu, 24 Mar 2022 21:33:08 GMT

@Peter123 do you have another phone around? If so, try your PM SIM on the other phone. That could trigger a reprovisioning and it could resolve your issue.

If that still fails, probably it is time to open ticket with PM Support and they can reprovision from the system

Re: Please help : can't receive text message

Peter123 — Thu, 24 Mar 2022 21:50:41 GMT

Thanks , many thanks . putting my SIM to other phone then put it back to my phone fixed the problem . Now I've just received the first text in the last 4 days 🙂

Re: Please help : can't receive text message

softech — Thu, 24 Mar 2022 22:32:49 GMT

@Peter123 glad it works. Any chance you are in Edmonton area? We have another person with the same issue there. Just wondering if it is a regional issue.

Re: Please help : can't receive text message

Peter123 — Thu, 24 Mar 2022 23:16:28 GMT

yes I'm in Edmonton , In the past sometimes I got message 4 or 5 days late . but this time is worst , no text at all .