topic Re: Horrible self-serve web portal in Get Support

Horrible self-serve web portal

cozzy — Tue, 04 Jan 2022 19:23:42 GMT

Hey there,

I don't know how I should say about the self-seve portal. I bought one SIM card from PM and wanted to add a 4G plan for $75. However, after starting to use the portal, it became so unstable and keep reseting the plan option for me. Also some error happened during the activation. It charged me $75 dollars but gave me an $10 plan. Then I tried to add the plan I wanted, it kept misleading me to the wrong plan option. Finally when I got the $75 plan selected, I found my payment history is like this:

Jul 10, 2017	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$75.00		$75.00
Jul 10, 2017	Unlimited International Text/Messagerie texte à l'International		$15.00	$0.00
Jul 10, 2017	Unlimited Canada-wide Talk/Appels Illimités au Canada		$22.00	$15.00
Jul 10, 2017	4GB Data/Données 4 Go		$48.00	$37.00
Jul 10, 2017	30-day pass/Passe de 30 jours		$10.00	$85.00
Jul 10, 2017	3 Choices/3 Choix	$20.00		$95.00
Jul 10, 2017	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$8.00		$75.00
Jul 10, 2017	AutoPay Reward	$2.00		$67.00
Jul 10, 2017	30-day pass/Passe de 30 jours		$10.00	$65.00
Jul 10, 2017	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$75.00

And now I have $75 balance left and I just want to cancel my plan and get the leftover back. It is a horrible experience.

Re: Horrible self-serve web portal

NDesai — Sun, 23 Jul 2017 04:46:02 GMT

Initially, you were hit by the glitch that places users on a wrong plan. To fix this, you have to contact the mods via private message. But you went ahead and changed your plan. This plan change cancels the current you were placed on and gives no credit back.

Send a private message to the Moderator_Team with your ph#, account# and an explanation. They will get back to you tomorrow and return your overcharged payment.

Re: Horrible self-serve web portal

Rockdaddy22 — Sun, 23 Jul 2017 04:51:16 GMT

I'm so sorry you were hit with that nasty bug. It'll be an easy fix for a mod, just send them a quick message like mentioned above.

Please keep us updated on your issues

Re: Horrible self-serve web portal

CalvinW — Sun, 23 Jul 2017 19:52:14 GMT

This is normal, web portal is still a mess. It wouldn't even load on my mobile browser.

Re: Horrible self-serve web portal

cozzy — Tue, 25 Jul 2017 14:54:56 GMT

Thanks Guys!

I will PM them.

Re: Horrible self-serve web portal

cozzy — Tue, 25 Jul 2017 17:13:32 GMT

The PM team was very nice and got the thing solved quickly.

Thanks a lot!

Re: Horrible self-serve web portal

Rockdaddy22 — Tue, 25 Jul 2017 22:05:52 GMT

Awesome news, thanks for the update 🙂