topic Re: no texts or calls in Get Support

no texts or calls

cmcdonald7 — Thu, 24 Mar 2022 20:46:57 GMT

hi guys,

my wife's cell stopped working this am out of the blue, no calls or texts. suggestions?

BeachNBeer — Thu, 24 Mar 2022 20:57:05 GMT

@cmcdonald7 log into the account is it active or suspended?

Also was phone purchased second hand? If so check devicecheck.ca to make sure it's not blacklisted.

Let us know!

Lovely2 — Thu, 24 Mar 2022 21:00:56 GMT

try to do rebooting phone

softech — Thu, 24 Mar 2022 21:03:18 GMT

@cmcdonald7 I would first confirm if your My Account is status Active or not

If it shows active, try to reseat your SIM (power off, take sim out for a minute before putting it back and power it on)

If still fail, try to get another phone and put the PM SIM into it and test

Let us know if it works

hairbag1 — Thu, 24 Mar 2022 21:15:53 GMT

@cmcdonald7 wrote:
hi guys,

my wife's cell stopped working this am out of the blue, no calls or texts. suggestions?

Somebody had a similar issue earlier today...after an hour, it was working again. Could be a local outage issue.

Try the sim in a different phone to see if maybe the phone is problematic.

Let us know if anything helps.

edit...I gotta learn to type with more than just one finger...if I wanna get in ahead of @softech .

BKNS27 — Thu, 24 Mar 2022 21:28:43 GMT

Check to see if there are any outages in your area:

Looks like lots in Alberta and one in BC.

JL9 — Thu, 24 Mar 2022 21:38:12 GMT

😖Hope that's not a regular occurrence 🤞🤞

CountyDownIeUk — Fri, 25 Mar 2022 02:00:53 GMT

First look at your My Account for any irregularities and reboot phone.

wjhzlz162 — Wed, 21 Sep 2022 01:20:32 GMT

It’s helpful. Thank you!