topic Re: Trouble logging into points in Get Support

Trouble logging into points

Nab_S — Thu, 24 Mar 2022 19:56:11 GMT

I got the email about the Public Points Jackpot and I don't know how to opt into rewards, Every time I go onto rewards I get an error. I don't know how to fix this error. Someone please help me.

Re: Trouble logging into points

dust2dust — Thu, 24 Mar 2022 19:57:46 GMT

That's an irreversible choice. People here would say don't do it.

Re: Trouble logging into points

dabr — Thu, 24 Mar 2022 19:59:01 GMT

@Nab_S To enter the contest you need to be on the new points rewards system and it's strongly advised for longer term customers to not switch to the new points system as the old rewards offer much better value and once you switch, you'll not be able to go back to the old rewards.

When you did you activate?

Here's a thread about the new points: https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/778425

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 19:59:28 GMT

I can't find the option to opt in though.

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:00:56 GMT

I joined on Wednesday December 15th, 2021.

Re: Trouble logging into points

dabr — Thu, 24 Mar 2022 20:05:59 GMT

@Nab_S If you activated Jan. 25th/2022 or after, then you need to log into the Rewards page using the same email/password as for your self serve account and you will see the option to enter for the contest. Here's the link to the Rewards login: https://www.publicmobile.ca/myrewards

edit: @Nab_S Reminder that if you opt into the new points system you'll lose the $2/30 days autopay discount and will instead get 5% off all payments and purchasing add-ons. And there's no option to return to the old rewards.

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:03:45 GMT

I don't see an option to opt it, as soon as I log in, all I see is this no matter what I click.

Re: Trouble logging into points

softech — Thu, 24 Mar 2022 20:04:39 GMT

@Nab_S I think no worry. The screen you got, I got it sometimes. It likely because the system opened the wrong page (Points instead of old rewards) and hence it said something wrong

So, you just need to clear cache and restart your browser, or try on another browser (Edge/Firefox/Chrome) or use Incognito mode , or use another computer and test

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:07:00 GMT

Just tried it on edge and my phone, both have the same error message.

Re: Trouble logging into points

Lovely2 — Thu, 24 Mar 2022 20:07:51 GMT

@Nab_S

try to do clear cache and cookies and use inPrivate mode.

Re: Trouble logging into points

JL9 — Thu, 24 Mar 2022 20:08:55 GMT

I think it is just a glitch currently. If you just click on Return it should bring you the rewards page and be in good working order. Hopefully they fix that little hiccup soon.

Re: Trouble logging into points

JL9 — Thu, 24 Mar 2022 20:09:30 GMT

At least every time I have got that error screen, one extra click on return seems to get me past it with no issue.

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:13:26 GMT

I just tried both, neither worked

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:15:55 GMT

Pressing return reloads the page and the same error pops up on the screen.

Re: Trouble logging into points

softech — Thu, 24 Mar 2022 20:16:13 GMT

@Nab_S No worry, you didn't get migrated into the Point system.

I cannot see my old reward and I got the same Oops screen. I guess it is a system issue. So, sit back and try again later tonight

Re: Trouble logging into points

dabr — Thu, 24 Mar 2022 20:17:24 GMT

@Nab_S PM often has website glitches, so just wait an hour before retrying. Always a good idea to clear your browser cache/cookies before logging into your accounts though.

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:18:14 GMT

It's been like this since they've added the new points system, same error, I've been waiting for them to fix this but it doesn't seem to be getting fixed.

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:18:54 GMT

I have been getting the error since the new points system was added.

Re: Trouble logging into points

JL9 — Thu, 24 Mar 2022 20:18:55 GMT

lol I just tried to sign in and it worked exquisitely. It brought right into my points/reward page without even that error screen where I have to click return.

So it looks like there is one thing that the new program is superior at compared to the old program....and probably literally the only thing

Re: Trouble logging into points

Nab_S — Thu, 24 Mar 2022 20:23:22 GMT

So maybe something is wrong with my account.. since everyone's is working? I have no idea what to try anymore, I've tried signing in on 3 different devices. Nothing works.