topic Re: Unable to make phone calls in Get Support

Unable to make phone calls

Nic_Nic — Thu, 24 Mar 2022 18:41:35 GMT

Since 12:45 pm today, unable to make or receive calls. Anyone else? This is frustrating.

Re: Unable to make phone calls

hairbag1 — Thu, 24 Mar 2022 18:47:07 GMT

Log in to your account to make sure it's Active and not Suspended. Make sure you have sufficient calling minutes remaining, if you're on a plan with limited time ...like the $15 plan (100 calling minutes)

edit...if so, consider upgrading to $25 or higher plan OR get 500 minute Canada wide calling add-on for $5.

Re: Unable to make phone calls

JL9 — Thu, 24 Mar 2022 18:45:23 GMT

Can your access your My Account. Does your plan show as active? You'll want to check this and see if there has been any issue with payment, etc to narrow down the issue and whether or not it is an error.

Re: Unable to make phone calls

dabr — Thu, 24 Mar 2022 18:47:18 GMT

@Nic_Nic If today/overnight was your payment date, perhaps there was an issue with autopay failure (occasionally happens). Check your self serve account and it that is the case then try making your payment by selecting Payment tab.

Otherwise it could be network issue in your area/region?

Try rebooting the phone or toggling airplane mode on/off too.

Re: Unable to make phone calls

Lovely2 — Thu, 24 Mar 2022 19:14:41 GMT

@Nic_Nic

turn off phone and take out sim card and put it back and turn on.

Re: Unable to make phone calls

Nic_Nic — Thu, 24 Mar 2022 19:15:17 GMT

@dabr @JL9 @hairbag1 thanks for your replies. Yup, everything is normal on my account. Not sure why this is happening, but doesn't look like anyone else is experiencing this.

Re: Unable to make phone calls

Nic_Nic — Sun, 03 Apr 2022 14:21:06 GMT

Update - seems like I'm FINALLY back online - must have been some system glitch, as it self-resolved. That was annoying, but thanks all!

[self healing by PM ........... Luddite]

Re: Unable to make phone calls

dabr — Thu, 24 Mar 2022 19:19:21 GMT

@Nic_Nic Thanks for updating and good to hear it was some temporary glitch and it's resolved itself.