topic Re: Cannot buy new SIM cards online in Get Support

Cannot buy new SIM cards online

for_ever — Thu, 24 Mar 2022 15:50:52 GMT

Hi All,

I'm trying to buy new SIM cards online for my daughter and the web form keeps refuses my VISA card saying "ZIP code doesn't match billing address".

I tried a Master Card and again it refused saying "Cannot verify your card's details".

Both cards are valid and we used them in the morning somewhere else...

Any suggestions ?

Thanks,

Ahmed.

Re: Cannot buy new SIM cards online

Meow — Thu, 24 Mar 2022 15:56:13 GMT

Credit cards info has to be entered exactly as it appears in statement. Try using all capitals and no space in postal code.

Cannot buy new SIM cards online

darlicious — Thu, 24 Mar 2022 15:58:35 GMT

@for_ever

Yes buy them from Canadian Cell Supplies instead....they are $2 cheaper at $3 each and ship for free via Canada Post across Canada in 5 business days or less.

https://canadiancellsupplies.com/collections/latest-products/products/public-mobile-multi-sim-card-3-in-1-standard-micro-nano-lte-prepaid

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot buy new SIM cards online

darlicious — Thu, 24 Mar 2022 16:00:25 GMT

@for_ever

Also the shipping address has to match the card billing address I believe....

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot buy new SIM cards online

softech — Thu, 24 Mar 2022 16:00:31 GMT

@for_ever it might not be bad. PM lately ship SIM very slow. 2 weeks or longer.

If you need it for activation, try to activate instore, they will give the SIM to you for free.

Or you can buy from them and activate yourself, it should only cost you around $10. If they charge you $15 or above, walk away. But best to call shops and ask first. Many won't see the SIM , they rather leave it to earn activation commission

Re: Cannot buy new SIM cards online

BKNS27 — Thu, 24 Mar 2022 16:01:16 GMT

@for_ever

As @darlicious noted it is quicker and cheaper to buy online from Canadian Cell Supplies in Ontario.

Re: Cannot buy new SIM cards online

for_ever — Thu, 24 Mar 2022 16:14:57 GMT

Hi All,

I tried to buy from https://canadiancellsupplies.com. The VISA card gave the same error "Zip code doesn't match billing address". Then I tried with Master Card and it worked. I paid $6.90 for two SIM cards which is cheaper than publicmobile.ca $11.50, which is cheaper than Walmart $23 !!!

Thanks for all of your support and quick replies. I hope I can get them soon from https://canadiancellsupplies.com.

Ahmed.

Re: Cannot buy new SIM cards online

CountyDownIeUk — Thu, 24 Mar 2022 16:17:33 GMT

How did you enter. X2X 2X2 Or X2X2X2

Re: Cannot buy new SIM cards online

for_ever — Thu, 24 Mar 2022 16:18:44 GMT

X2X2X2

Re: Cannot buy new SIM cards online

CountyDownIeUk — Thu, 24 Mar 2022 16:19:07 GMT

@for_ever wrote:
Hi All,
I tried to buy from https://canadiancellsupplies.com. The VISA card gave the same error "Zip code doesn't match billing address". Then I tried with Master Card and it worked. I paid $6.90 for two SIM cards which is cheaper than publicmobile.ca $11.50, which is cheaper than Walmart $23 !!!
Thanks for all of your support and quick replies. I hope I can get them soon from https://canadiancellsupplies.com.

Ahmed.

Use PayPal with CCS. I would never use a credit card at a small business like CCS.

Re: Cannot buy new SIM cards online

for_ever — Thu, 24 Mar 2022 16:19:13 GMT

actually I tried both ways and it didn't work with VISA Card !!!

Re: Cannot buy new SIM cards online

darlicious — Thu, 24 Mar 2022 16:20:52 GMT

@for_ever

At the absolute latest next Friday but I have had them arrive in two business to Vancouver. You might even get a "free" stamp.😉

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot buy new SIM cards online

for_ever — Thu, 24 Mar 2022 16:21:21 GMT

Oh, is it a fake site ?

Re: Cannot buy new SIM cards online

darlicious — Thu, 24 Mar 2022 16:24:51 GMT

@for_ever

No not at all I have purchased pm SIM cards, vouchers and activation bundles from them. The owner is extremely helpful and gives excellent customer service. You will get the "inside joke" when your SIM cards arrive.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot buy new SIM cards online

for_ever — Thu, 24 Mar 2022 16:41:04 GMT

I hope everything will go Ok. Out of curiosity, what does the expression "inside joke" means ?

Re: Cannot buy new SIM cards online

CountyDownIeUk — Thu, 24 Mar 2022 16:45:52 GMT

@darlicious

What do you mean.....a free stamp? A Canada Post stamp?

Re: Cannot buy new SIM cards online

darlicious — Thu, 24 Mar 2022 16:46:27 GMT

@for_ever

That means it's humour that's not widely known but once you are "in the know" you will get it. So once you receive the envelope with your SIM cards you will get the "joke"....we hope! If not come back and we will explain it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot buy new SIM cards online

softech — Thu, 24 Mar 2022 16:49:09 GMT

.. i never order from them.. but i am interested to know what the inside joke will be ..an envelop without your SIM? LoL

Re: Cannot buy new SIM cards online

darlicious — Thu, 24 Mar 2022 16:57:24 GMT

@softech

Lol...you will have to order from them to find out!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Cannot buy new SIM cards online

chainsawcowboy — Fri, 25 Mar 2022 03:05:52 GMT

@for_ever

I have seen many people here order from that site. I am sure if they were fake I would have seen as many complaints.