topic Re: Return phone in Get Support

Return phone

maginng — Thu, 24 Mar 2022 15:32:59 GMT

I have just received a like new phone from Public, order # 287573.

It will not run most of my essential apps, what is the return refund procedure?

Re: Return phone

softech — Thu, 24 Mar 2022 15:37:32 GMT

@maginng Yes, you can return your phone for full refund within 30 days of purchase, just direct message PM support with your order number and they will arrange:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Return phone

dust2dust — Thu, 24 Mar 2022 15:38:57 GMT

Is it a Huawei?

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

Re: Return phone

softech — Thu, 24 Mar 2022 15:40:29 GMT

@dust2dust wrote:
Is it a Huawei?
https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

@dust2dust I was wondering if it was a Huawei too...really not sure why PM is selling that

Re: Return phone

darlicious — Thu, 24 Mar 2022 15:50:15 GMT

@maginng

Contact customer support with your order#, email used for the order and your shipping address. Customer support will open a request for a return with the CPO department who will get in touch to send you a prepaid return shipping envelope.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Return phone

Yummy — Thu, 24 Mar 2022 15:54:01 GMT

@softech wrote:
@dust2dust I was wondering if it was a Huawei too...really not sure why PM is selling that

I guess it has great features, good screen, memory?

My niece will not have any other brand...

I prefer sticking to Samsung. Runs every app I need. They do include some crapware but I guess every brand has that.

Re: Return phone

softech — Thu, 24 Mar 2022 16:14:30 GMT

@Yummy issue is the unknow with Google service and Google store for Huawei phones. I guess Huawei has it's own app store now or you can sideload the app. But using app that needs Google service can be tricky or need workaround