topic Re: one way connection in Get Support

one way connection

ramiar — Wed, 23 Mar 2022 16:02:55 GMT

I can text or call others, but others cannot text or call me this morning. I'm on autopay

Re: one way connection

Meow — Wed, 23 Mar 2022 16:05:34 GMT

How long have you been PM customer?

Did you very recently port your number to PM?

Try few simple remedies for starters:

- reboot your phone

- remove and insert back your SIM

Re: one way connection

Yummy — Wed, 23 Mar 2022 16:17:31 GMT

@ramiar wrote:
I can text or call others, but others cannot text or call me this morning. I'm on autopay

As long as your account is active and last renewal was successful (bill paid in full) your PM service should be in order.

What phone do you have? I understand apple has more issues than Android...

Did you accidentally change any settings on your phone? Set 'do not disturb' on or similar?

Do calls to you go directly to voice mail?

What other party hears when they call you? Any message?

Re: one way connection

BKNS27 — Wed, 23 Mar 2022 16:37:43 GMT

@ramiar

Did you just ported your old number over to PM?

If so, reboot your phone by powering off then back on. If this didn’t work…it might be your phone or your phone settings.

What make and model is your phone?

Re: one way connection

JL9 — Wed, 23 Mar 2022 17:07:10 GMT

If it is a minutes issue you could call that number from any phone or even free coop app/service and access your vm by pressing # once you hear your vm greeting start

Then it will ask for your vm Pin and you can hear it that way without using your mins, but it sounds like you may have another issue if your phone works fine and you are getting into your vm but no messages are there when you know there should be. In that case the tests suggested above would be best to determine that and see if needs to be escalated.

Re: one way connection

RS18 — Wed, 23 Mar 2022 17:08:22 GMT

I am having the same issues since last night. My texts and calls are going out but not to everyone and I am not receiving any texts or calls. Calling my number goes straight to voicemail and messages show delivered on the other end but never received on my end. What can I do...

Re: one way connection

ramiar — Thu, 24 Mar 2022 01:12:38 GMT

4 years. No. Didn't help

Re: one way connection

ramiar — Thu, 24 Mar 2022 01:13:46 GMT

Samsung s8. It's none of those issues

Re: one way connection

ramiar — Thu, 24 Mar 2022 01:14:09 GMT

Samsung s8

Re: one way connection

ramiar — Thu, 24 Mar 2022 01:14:36 GMT

Didn't help

Re: one way connection

BKNS27 — Thu, 24 Mar 2022 02:53:56 GMT

@ramiar

We need to narrow down if the problem is your account or your phone.

Try putting your SIM in another phone to see if it works. If it works then it is your phone.

If it doesn’t work, login your account and check if your AutoPay is registered on Dynamic AutoPay. Also check if your Account Status is Active.

There seems to be a glitch with AutoPay being turned off. Go to Make a Payment and turn on AutoPay.

Re: one way connection

Devon1 — Thu, 24 Mar 2022 03:30:22 GMT

I'm having the same issue, and it also started this morning. Haven't found any fix yet, did all the typical checks and restarts..

Re: one way connection

softech — Thu, 24 Mar 2022 03:33:16 GMT

@Devon1 you were all good before and just start having the issue today?

or you just joined PM?

Re: one way connection

Devon1 — Thu, 24 Mar 2022 03:40:34 GMT

That is correct, yesterday everything worked normally, and today I have the problem.

And no, I'm not a new customer, have been with PM for a couple years now.

Re: one way connection

softech — Thu, 24 Mar 2022 03:50:42 GMT

@Devon1 try to reseat the SiM.

also, which area , city and province you are at?

@ramiar @RS18 similarly, where you are at?

with at least 3 persons have the same issue, I wonder if you are all in the same area..

Re: one way connection

Devon1 — Thu, 24 Mar 2022 03:54:31 GMT

I have tried removing and re-installing the Sim. No change.

Alberta, Spruce Grove. (Near Edmonton)

Re: one way connection

softech — Thu, 24 Mar 2022 04:04:23 GMT

@Devon1 do you have another phone to put the PM SIM there to test? this will force a reprovision and see if it will fix the issue

Re: one way connection

Devon1 — Thu, 24 Mar 2022 05:23:50 GMT

@softech

That worked! Putting the SIM into a different phone fixed the issue right away, and now that it's back into my own phone everything seems to be working properly.

Thank you for taking the time to help with this issue 🙂

Re: one way connection

softech — Thu, 24 Mar 2022 11:57:47 GMT

@Devon1 happy that it works

@ramiar , @RS18 maybe you can try putting the sim in another phone to force for reprovision as well . or if you don't have a spare phone to do that, you will then need to open ticket with PM Support and ask them to do the reprovisioning for you

Let us know if it works