topic Re: voicemail in Get Support

voicemail

Ken60 — Thu, 24 Mar 2022 02:14:36 GMT

my voicemail is asking for a mail box number. It never did that before. How can I reset it back to the way it was

Re: voicemail

hTideGnow — Thu, 24 Mar 2022 01:28:07 GMT

HI @Ken60 do you get the prompt wen you call yourself from and home phone and access the VM that way.?

Seems like you need to re-program your voice mail access number on your phone, you can use this :

778-580-4001.

or any number on the list, pick one on your area code

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: voicemail

JL9 — Thu, 24 Mar 2022 01:47:10 GMT

There is a setting in you VM where you can confirm to not have to enter PIN/pw.

Re: voicemail

esjliv — Thu, 24 Mar 2022 01:53:43 GMT

@Ken60 wrote:
my voicemail is asking for a mail box number. It never did that before. How can I reset it back to the way it was

@Ken60 - when you say 'mail box number' do you mean asking your for voicemail password?

If so, dial your own number from your Public Mobile registered device.

When in your mailbox main menu:

press 4, then
press 8

After pressing 8, you should hear confirmation that password is off. To turn it back on, press 8 again.

If you didn't mean voicemail password, then please disregard.

Re: voicemail

dust2dust — Thu, 24 Mar 2022 02:35:22 GMT

There was one of these voicemail problems earlier. Are you in Nova Scotia? The 778 number earlier should work. The 902 number for NS may have been re-purposed for another voicemail system.

Re: voicemail

Canlan54a — Thu, 24 Mar 2022 15:04:42 GMT

Hi Ken, If I understand your question; dialling XXX-580-4001 and receiving mailbox number prompt is requesting your phone # including area code which you can't change without changing your phone #. This is not the same as your password. If you are accessing voice mail by dialing your own number directly from your phone, you shouldn't receive this prompt, only the one for your password. Hope this helps. Rob